Training by Location



3.12.2019 - Difficult Conversations re: Corrective Action and Termination
County: Cuyahoga Having a difficult conversation with an employee is a manager’s least favorite, yet extremely necessary, part of the job. Addressing performance issues head-on will not only save you and your organization time and energy, it could help a poor . . .
3.28.2019 - Telling your story: Tips and tricks to engage your audience
County: Cuyahoga Whether you regularly teach, train, or speak in front of others, we're always looking for new ways to connect and engage with our audience.  Learn how to apply acting, storytelling, and visual design techniques to help you prepare and . . .
5.8.2019 - A Day for Public Service
County: Cuyahoga This is a day for all public service staff.  We will start with "Providing Great Customer Service" followed by "Verbal De-escalation" and end with a roundtable discussion to help one another. . . .
5.9.2019 - Gripes, Grumbles and Grievances: Improving Labor-Management Relations through Effective Communication and Grievance Processing
County: Cuyahoga This highly interactive course will help participants build strong labor-management relationships through effective communication and grievance handling skills.  Participants will get information and hands-on experience in communication, . . .