We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You . . .

We are aware of the ways in which we can most effectively serve diverse clients, but we aren’t always aware of the ways in which our unconscious biases can interfere. This program explores the “Single Story” bias and how it can . . .

As rights for transgender people continue to be challenged and threatened, Denver Public Library strives to be a welcoming place. Join us to learn how to provide excellent internal and external customer service to individuals at your library. This . . .

Back by popular demand! This hands-on workshop will help you build a firm foundation in early literacy. Participants will learn how brain development impacts how young children learn and will explore effective, research-based early literacy resources . . .

Public libraries often are safe spaces for patrons seeking shelter, warmth, information, quiet, and a sense of community. But what happens when a public health pandemic impedes our abilities as librarians to provide outreach and supportive resources . . .

Language and communication can be explicit and implicit; it is a component of culture that is coded with meanings, attitudes, beliefs and power dynamics. These codes are pervasive and have impacts on relational and structural outcomes. Over time, our . . .

This engaging session is designed for Human Resources Executives as well as other senior leaders.  All participants will be provided tips and trained on tools that can be taken back to their library that will immediately address succession . . .

Join us for a series of book talks on LGBTQ+ fiction and non-fiction for young adult and middle grade readers. We’ll talk about some classic LGBTQ+ titles as well as the newest offerings and examine resources available to provide your own . . .

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  . . .

Welcome to "Gaming & Esports in Libraries," a webinar where you'll learn what esports are, ways that games-related programming can strengthen your library, and how to establish them. Even with the challenges we currently face, there are . . .

Would you like to hear what your fellow directors around the state are doing as we move into spring and summer in the midst of the continuing pandemic?  Would you like to be able to discuss your challenges and share your solutions?  The . . .

This presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look at special and challenging situations such . . .

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  . . .

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  . . .

Empathetic marketing is the latest marketing trend—showing users how you can meet their core emotional needs. When libraries use empathetic marketing to show users how library services and staff can meet their emotional needs, it helps users . . .

From racial unrest to the COVID-19 pandemic, libraries all over the country are grappling with many societal challenges. With our cities and states in need, how does a library respond and help cultivate healing, social awareness and empathy in our . . .

Literature creates a gateway to help library patrons understand concepts of empathy, compassion and kindness. Creating a curated collection of library resources inspires and fosters understanding of others and different perspectives and is the . . .

Good manners and a friendly demeanor can handle most library customer issues. But what if being courteous is not enough? Do you, your staff, and your co-workers know what to do if someone is emotionally bullying or physically threatening to staff or . . .

Escape rooms are relentlessly fun and deceptively educational - a perfect library program for all ages! This webinar will cover everything you need to know in order to host an escape room at your library. . . .

TikTok provides libraries with a unique approach to bringing new video content to their social media and encouraging interaction. With the use of TikTok, libraries can make short form videos that can take a variety of approaches from informative to . . .

Wikipedia continues to be one of the world’s most popular websites, sharing information on seemingly endless topics. We know that it’s much easier to reach patrons where they and that this virtual outreach has recently become even more . . .

Assertiveness – grrrrr! Oh wait, that’s being aggressive! In this webinar, we’ll discuss the differences between being assertive and aggressive, as well as the dangers of being passive. Moving through today’s world, no matter . . .

In polarizing times, building community and trust through communication is vitally important. This session will discuss how public libraries can help break down barriers and further understanding among people through programming and powerful . . .

Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or . . .