Over the past year we have all become familiar with Zoom.  However, do you know all the ins and outs, and the capabilities of this platform? . . .

Wikipedia continues to be one of the world’s most popular websites, sharing information on seemingly endless topics. We know that it’s much easier to reach patrons where they and that this virtual outreach has recently become even more . . .

The newly established Multi-type Libraries Committee of the NEO-RLS Board welcomes you to join them for the first Network meeting focused on issues of interest and concern to archives, academic, school, and special libraries.  Join your . . .

This session will be a broad introduction to what disability is, what the Americans with Disabilities Act says, and how we in libraries can assist patrons with disabilities who use our services and spaces.  We will cover a variety of topics . . .

Security Specialist and Library Trainer, Eddie Kristan, will present 10 concrete and actionable solutions to difficult patron interactions with the goal of providing empathetic service, keeping staff safe, and upholding the principles of . . .

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  . . .

Bias is one of the most controversial and important subjects in news literacy. People frequently perceive and allege bias in news coverage, but what does this really mean? What makes a piece of news biased, and who decides? What role do our own . . .

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Education and training around anti-racism helps individuals to see inequity and injustice as they persist in our history, interactions, and workplaces. Once we recognize these realities on a structural level, what can we do organizationally to . . .

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You . . .

One of the most difficult issues for frontline library staff to navigate is the balance between personalized service, which can devolve into special favors for well-liked customers, and even-handed consistency, which can become volumes of rigid . . .

This session will briefly talk about the Americans with Disabilities Act and what the law says about accommodations.   Then we will segue into a discussion of what the accommodation process can look like and what to prepare for.  Finally, . . .

Often libraries become the stewards of historic and cultural artifacts from their communities. These non-circulating collections can present unique challenges to public, special  and academic libraries alike. In this webinar you will discover . . .

There was a day in the not-so-distant past when folks who needed access to reading materials, computer information, and other life pursuits, naturally sought out their local library. . . .

Have you given much thought to why patrons come to your library? “They have to,” you say? Not so fast. In today’s world, they have a wealth of options to choose from when they need to access resource material, conduct research on a . . .

This year marks our 8th Emerging Technology Symposium - the 2nd time it has been held virtually, and the 1st time it has been sponsored as a statewide event by NEO-RLS, NORWELD, SERLS, SWON and the State Library of Ohio.  It will run throughout . . .

Storytelling in the 21st century (and during a pandemic!) poses new challenges. But these challenges are also opportunities to grow our skills and expand our audience! In this workshop, we’ll explore how to adapt our storytelling to . . .

Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is about more than skills . . .

Mental Health First Aid is a training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. Just as CPR training helps a layperson without medical . . .

This interactive webinar will give participants an overview of traditional collective bargaining negotiations, typical contract provisions, “dos and don’ts” at the bargaining table and hot topics in collective bargaining.  This . . .

In this session, the presenter will talk about accessibility for people with disabilities during the accommodation process as well as increasing recruitment of people with disabilities. The presenter, a person with disabilities himself, will use . . .

Fundraising is as much an art as it is a science. In this introductory session, participants will learn what it takes to attract, engage and retain donors for fundraising success. We will review general fundraising concepts and discuss donor behavior . . .

Videos can be a great way to offer programming and instruction that patrons can access at their convenience. Learn how to add titles, move and split clips, add text, transitions, sound effects, music and more to make your videos more interesting, . . .

Fundraising involves more than just asking for gifts and hosting special events. There is also a significant amount of work to be done to manage the fundraising operation itself. A strong infrastructure helps your organization remain compliant, . . .

There is no single way to approach a donor and ask for a gift. But there are strategies to help organizations communicate with and make solicitations at all stages of the donor lifecycle. In this session, participants will learn strategies to . . .

Small organizations often avoid promoting planned giving opportunities to donors. Many don’t know where to start and others are nervous because planned giving seems too complex to manage. This session will focus on the basics of planned giving . . .

Your donors and prospective donors are bombarded with information – just like the rest of us. In fact, the average person encounters an estimated 6,000-10,000 marketing messages/ads per day both online and in person. Participants in this . . .