In order to successfully lead others, supervisors need to feel empowered, knowledgeable, capable of exciting their team members and inspiring them to do their best work every day. Join Robin S. Wood, MBA, MLIS, Assistant Director of Public Service - . . .

You want your library to welcoming.  It is more than just customer service.  You want to surprise and delight your patrons to keep them coming back. . . .

Experts suggest that we are communicating in one way or another more than 90% of the time we are awake! Communication can be positive or negative, verbal, non-verbal or in writing.  Communicating effectively is a learned skill that requires . . .

Do you find it challenging to keep youth engaged after school?  Looking for some new after school programming ideas? Then join us as we hear tips and tricks from youth services librarians on how to keep youth engaged through active and passive . . .

Some people pay for cable and satellite television, others opt for Internet streaming services. The latter group, often known as cord cutters, is a population quickly growing in popularity as the ease and accessibility of online streaming content is . . .

Why is it so easy to start new projects or formulate new procedures and policies, yet so hard to stop doing things that are no longer important, efficient or effective, especially if they were once necessary or successful?  How can you help . . .

Many colleges and universities are developing personal librarian programs in an effort to reach more students.  Join Jennifer Starkey and Amanda Koziura for a discussion touching on program logistics, assessment, marketing, outreach, . . .

Brush up on your writing skills in this one-hour Webinar focusing on content, style, tone and structure. Many library workers write their own program descriptions and promotions, as well as their own newsletters, and this workshop will provide some . . .

Proper employee performance documentation can protect a library from future litigation and benefits its employees by providing concrete and specific feedback on areas in need of improvement. . . .

Almost everyone has more to do than they can get to in any one day.  When you become a manager/supervisor you generally inherit even more things to do in even less time.  Poor personal time management skills take a toll on us as individuals . . .

If It’s Broke Fix It: Handling Leftover Challenges Effectively . . .

Soft Skills for Strong Management: Cultivating Good Critical Thinking . . .