Programs


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4.2.2020 - [NEW] Human Resource and Fiscal Officer Virtual Networking Meeting
County: We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  . . .
4.3.2020 - Spanish in a Pinch for Library Staff [Featured Archive]
County: Learning Objectives: . . .
4.6.2020 - The Road to Copyright Clarity, Part 2 [Featured Archive]
County: In this session, you'll practice exercising your "fair use muscles," applying the legal reasoning process to a variety of situations involving copyrighted materials in libraries and schools. Learn how to evaluate whether particular . . .
4.6.2020 - You Can Be the Expert-Tech Troubleshooting with Confidence 201 [Featured Archive]
County: Learning Objectives: . . .
4.7.2020 - Teen Programming: A Mover & Shaker's Recipe for Impact and Success [Featured Archive]
County: Learning Objectives: . . .
4.7.2020 - [NEW] Youth Services (Children & Teen) Virtual Networking Meeting
County: We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You . . .
4.8.2020 - Effective Workplace Communication for New Supervisors
County: Experts suggest that we are communicating in one way or another more than 90% of the time we are awake! Communication can be positive or negative, verbal, non-verbal or in writing.  Communicating effectively is a learned skill that requires . . .
4.8.2020 - [NEW] Adult Services Virtual Networking Meeting
County: We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You . . .
4.9.2020 - Using EBSCOhost and Explora to Search EBSCO Databases [Featured Archive]
County: Learning Objectives: . . .
4.10.2020 - Serving Forgotten Patrons: Libraries in the Fight Against Alzheimer's Dementia [Featured Archive]
County: Alzheimer’s dementia already affects more than 5 million Americans and is the 6th-leading cause of death in the United States; all predictions are for even more rapid spread as the Baby Boomers age. Libraries in many cases have been slow . . .
4.14.2020 - Bullet Journal Basics [Featured Archive]
County: Learning Objectives: . . .
4.15.2020 - From Peer to Leader
County: Congratulations you've been promoted in your library!  What an exciting time - until you realize that you are now in charge of your peers.  Navigating the potentially rocky terrain of becoming a supervisor to your former peers can be . . .
4.16.2020 - Copyright Basics for Librarians [Featured Archive]
County: Learning Objectives: . . .
4.17.2020 - Onboarding Essentials: From Interview to Integration [Featured Archive]
County: Learning Objectives: . . .
4.21.2020 - EBSCO Do-It-Yourself Interfaces (Hobbies and Crafts, Home Improvement, and Small Business) [Featured Archive]
County: Learning Objectives: . . .
4.21.2020 - The Road to Copyright Clarity Part 3
County: In this last Road to Copyright Clarity all your questions will be answered, plus a discussion about copyright and distance learning, YouTube takedowns, DMCA, video "ripping" and more. . . .
4.22.2020 - RA Rethink: Merchandising and Upselling Edition
County: If someone told you there’s a practical and easy way to increase circulation, patron visits, program attendance and the job satisfaction of your staff, would you do it? Of course you would. Librarian Becky Spratford has developed a method you . . .
4.23.2020 - Workbooks for self-directed learning about equity, diversity & inclusion [Featured Archive]
County: Learning Objectives: . . .
4.23.2020 - Customer Service Experience Boot Camp CANCELED: To Be Rescheduled
County: Stark “Walt Disney is known as the ‘Father of the Customer Experience’ because he had the vision to create Disneyland as the ‘Happiest Place on Earth’.” . . .
4.27.2020 - Collection Management and Development Network Meeting CANCELED: To Be Rescheduled
County: Geauga In the morning you will hear from Anne Kennedy from the State Library of Ohio.  She will discuss collection management and the Ohio Digital Library.    Bring your challenges and successes to share.   Please send any round . . .
4.28.2020 - Project Management 101 CANCELED: To Be Rescheduled
County: Summit Have you ever been given a project and been told “Go!”. Or had an idea for a project and wasn’t sure how to go about proposing and planning it? This course will cover tips, tools, and techniques to help library staff, that are new . . .
4.29.2020 - Relationship Management: How to foster staff relations without electronics or email CANCELED: To Be Rescheduled
County: The goal of this workshop is to help current managers and supervisors build better relationships with staff members to improve everyday interactions at your library. Topics that will be covered include different management and communication styles, . . .
5.6.2020 - Beyond an Apple a Day: Providing Consumer Health Information at Your Library CANCELED: To Be Rescheduled
County: Summit This hands-on class will cover the health information seeking behavior of consumers and the role of the librarian in the provision of health information for the public. Come learn about the evolution of consumer health, health literacy and the . . .
5.7.2020 - 2020 Directors' Retreat: Creating Vision, Culture and Advocates CANCELED
County: Ashland This year's Retreat will focus on moving your library forward through vision, culture and advocacy.  The first day will be devoted to Getting to Vision and Building an Intentional Culture.  The evening will continue with . . .
5.12.2020 - Library Technology Planning for Today and Tomorrow: Part 1
County: . . .
5.13.2020 - Self Care Is Not Selfish: Preventing Burnout
County: Do you find yourself always being busy at work? Working past your regular hours? Thinking about work night and day? Not taking your vacation time? Starting to dread going to work, getting sick a lot, or feeling overworked and exhausted? You are not . . .
5.14.2020 - A Day for Public Service CANCELED: To Be Rescheduled
County: Wayne Join your colleagues in public service for a morning learning about how to Ditch the Drama:  Strategies for Peak Performance: More Peace, Less Drama. . . .
5.15.2020 - IT Network Meeting CANCELED: To Be Rescheduled
County: Trumbull Unreasonable Search and Seizure of Data: The Internet, EULA, mobile applications, and the erosion of privacy: . . .
5.15.2020 - Branch Managers Network Meeting CANCELED: To Be Rescheduled
County: Wayne Here is an opportunity to share your challenges and successes with other branch managers within the region.  
 

 Light refreshments will be provided.

 

5.20.2020 - 2020 Emerging Technology Symposium: We Built It - Why Don't They Come? CANCELED: To Be Rescheduled
County: Summit This year’s Symposium will look at some of the barriers that prevent widespread and sustained use of the makerspace and offer some solutions.  The day will be interactive with something for anyone who is involved in the creation and . . .
5.27.2020 - Good Leaders, Bad Decisions
County: Good decisions do not happen by chance. They are the result of a step-by-step decision-making process that includes understanding the effect of emotional and situational influences. This interactive one-hour webinar will help participants assess . . .
6.3.2020 - Customer Service on the Telephone and by Email
County: Communicating with a customer on the phone or via email can sometimes be a difficult task. Without seeing an individual’s body language, messages can lose clarity and meanings can be easily misinterpreted. When clarity and understanding are . . .
6.9.2020 - Library Technology Planning for Today and Tomorrow: Part 2
County: . . .
6.17.2020 - The Silver Tsunami and Your Library-Learn to Surf or Be Swept Away!
County: The news is everywhere about the aging of America and our changing population.  Aging affects the individual, the family, and the community. What does this mean for you and your library?  Come hear the latest research and learn about trends . . .
6.23.2020 - De-escalation in the Library
County: Summit In this workshop you will learn: . . .
6.24.2020 - Mental Health Issues and Your Library: An Introduction
County: This webinar will introduce the topic of mental health as it pertains to a library setting. Among other topics, attendees will learn to recognize the signs of mental illness, to differentiate among common types of disorders, and how to . . .
7.7.2020 - Professional Internal Customer Service
County: The elements of professionalism are important to internal customer service, which includes providing services to others within your organization, and treating them as you would treat external customers. Showing professionalism in the workplace . . .
7.14.2020 - De-escalation and Productive Conversations: Working with Individuals Experiencing Mental Health Challenges in a Library Setting
County: This session delves more deeply into strategies to work productively with individuals experiencing mental health challenges. What are good policies to have in place? How to de-escalate (talk down) someone in a crisis? What should we never do when . . .
7.15.2020 - Delegating Made Easy
County: You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge . . .
8.4.2020 - A Day for Public Service
County: Cuyahoga Join your colleagues in public service for a morning learning about how to Ditch the Drama:  Strategies for Peak Performance: More Peace, Less Drama. . . .
8.11.2020 - Compassionate Collaborations: Innovative Library Programs and Partnerships Around Mental Health
County: Learn what libraries big and small around the country are doing to meet the needs of those who fall through the cracks of our mental health systems. Attendees will learn best practices in partnerships by hearing about existing partnerships. Learn how . . .
8.12.2020 - Managing a Professional Customer Service Team
County: Managing a team of even the most talented customer service professionals can be difficult. The secret ingredient to professional customer service in any organization is the people who work in it. Every organization has good days and bad days and the . . .
9.9.2020 - The Quiet Approach for Serving Customers
County: Summit Customer service is not an easy job for anyone. It’s hard work to just stay on top of the ever-changing products and services the library has to offer, and it takes real skill to talk with people, determine their needs and fulfill their . . .
10.7.2020 - Raising the Bar! Tools for Continuous Improvement with Your Customer Service Team
County: Management thinker Peter Drucker said “what gets measured gets managed”. How do you measure success(es) with your customer service team? And how do you manage your team to build upon those successes to raise the bar to achieve more? . . .
11.5.2020 - A Day for Public Service
County: Lake Join your colleagues in public service for a morning learning about how to Ditch the Drama:  Strategies for Peak Performance: More Peace, Less Drama. . . .