At North Canton Public Library, customer service is rooted in intentional communication, before a patron ever approaches a desk. This session explores how NCPL has strengthened access and inclusion by making services clearer, more visible, and more . . .

Join your peers to exchange ideas, celebrate successes, and discover new solutions to common challenges.  . . .

During this webinar we will review terminology relevant to the lesbian, gay, bisexual, transgender, queer and intersex community, discuss how to create a welcoming environment at work and describe ten specific steps to becoming an ally at work, at . . .

This is our 25th year for Back to the Book.  We are excited to continue our tradition for diving deep into everything we love about reading.  We’re kicking off the morning with mastering the art of the book discussion. You’ll . . .

Join Jordan Ostrum, LGBTQIA+ Services Specialist at Dayton Metro Libraries, for a discussion on the importance of LGBTQIA+ services in public libraries. He will explore the creation of the LGBTQIA+ Services Specialist role and share programming ideas . . .

The second session focuses on how to make meetings more inclusive, engaging and effective in practice, particularly in online and hybrid environments. . . .