Programs

8.22.2019 - Serving Veterans in the Library
Veteran Americans are special people who have proudly served to protect and defend the United States of America.  Their significant contributions and experiences - all the result of skilled military training (tactical, moral/spiritual, . . .
8.26.2019 - It's Not About Me! Handling Those Complaining Customers Without Taking It Personally [Featured Archive]
Presenter:  Andrew Sanderbeck . . .
9.5.2019 - What Would You Do? Diversity and Harassment in the Workplace
This highly interactive workshop will cover employer and employee responsibilities in an increasingly diverse workforce.  The group discussion-based training will allow participants to explore diversity and harassment from both personal and . . .
9.12.2019 - Day for Circ Staff: It's All About Myers Briggs and Working as a Team
The morning will start with Understanding Your Myers-Briggs Personality Type. . . .
9.26.2019 - Reducing Friction - Library User Experience on a Budget, Online and In Your Building
User experience is the study of how users interact with products, spaces, and websites, and it's increasingly being applied to libraries. In this webinar, we'll look at user experience principles and how to evaluate existing buildings and sites, . . .
11.12.2019 - Day for Circ Staff: It's All About Myers Briggs and Working as a Team
The morning will start with Understanding Your Myers-Briggs Personality Type. . . .
11.13.2019 - Creating a Culture of Yes
The immortal Kurt Vonnegut said, "The America I love still exists at the front desks of our public libraries." In this webinar, you can discover at least three ways to shift your library from good enough to unexpectedly amazing, and take . . .
11.20.2019 - The Unified Desk-Customer Service at Its Best
Can circulation staff and librarians coexist? Can you manage the fact that the public thinks ALL library staff are librarians?  Is it possible to exchange ego for an expanded library experience?  . . .
12.5.2019 - Unconscious Bias & Micro Messages
This foundational workshop serves as a starting point for diversity and inclusion programming.  It explores the phenomena of unconscious bias and how professionals can minimize its effects on employee and customer/client relations. Participants . . .