Programs

2.20.2019 - Services for Immigrants (and your community) - Lessons Learned from Library Services for Immigrants and New Americans
In her book Library Services for Immigrants and New Americans, Jennifer Koerber reviewed programs and services provided by more than 20 libraries across the country. In this webinar, she'll share 5 case studies and highlight the best practices they . . .
4.4.2019 - Critical Conversations Conference: Mental Health Awareness: Libraries Create Safe Zones for Customers and Staff
“Mental Health Awareness:  Libraries Create Safe Zones for Customers and Staff” is the theme for the 2019 Critical Conversations Conference.  Speakers will focus on providing library staff with an overview of mental health . . .
5.1.2019 - Serving Forgotten Patrons: Libraries in the Fight Against Alzheimer's Dementia
Alzheimer’s dementia already affects more than 5 million Americans and is the 6th leading cause of death in the United States; all predictions are for even more rapid spread as the Baby Boomers age. Libraries in many cases have been slow . . .
5.8.2019 - A Day for Public Service
This is a day for all public service staff.  We will start with "Providing Great Customer Service" followed by "Verbal De-escalation" and end with a roundtable discussion to help one another. . . .