At North Canton Public Library, customer service is rooted in intentional communication, before a patron ever approaches a desk. This session explores how NCPL has strengthened access and inclusion by making services clearer, more visible, and more . . .

Today’s workplaces bring together multiple generations, each shaped by different experiences, communication preferences, and expectations. These differences can strengthen teams, but they can also lead to misunderstandings, frustration, and . . .

Adapted from the latest work by Dr. David Yeager (10 to 25: The Science of Motivating Young People), this training equips public-facing library staff with practical tools and strategies to cultivate an environment of respect that improves . . .

This webinar will discuss safety and security issues that we are currently dealing with in today's libraries, whether it's unruly patrons, teenagers, threats that we are facing in our communities or mental health. The session will cover . . .

Join your peers to exchange ideas, celebrate successes, and discover new solutions to common challenges.  . . .

The Science of Reading requirement for schools in Ohio is leading to an increase in questions from caregivers about how to help their children work on reading skills that align with what they’re learning in school. In this session, there will . . .

Join your peers to exchange ideas, celebrate successes, and discover new solutions to common challenges.  . . .

Join your peers to exchange ideas, celebrate successes, and discover new solutions to common challenges.  . . .

Join your peers to exchange ideas, celebrate successes, and discover new solutions to common challenges.  . . .

This webinar focuses on the foundations of effective meetings: why we meet, when we should not meet, and how to create clarity before anyone enters the room. . . .

While artificial intelligence is not new technology, the ways it can interact with people and information has changed rapidly in the past 5 years. AI chat systems are everywhere - AI in phones, on social media, and as independent services. But what . . .

The Workplace Wellbeing Active Learning Community is open to anyone open to any staff interested in workplace wellbeing, wellness, and related topics. Join your peers to exchange ideas, celebrate successes, and discover new solutions to common . . .

What artificial intelligence (AI) can your patrons use safely? You can say nothing, but you'd be wrong. We teach patrons how to use text-to-speech or other accessibility features that are, in fact, AI. Rather than start with the negative, let's tell . . .

Ready to create engaging videos for social media but not sure where to start? In this session, learn the fundamentals of planning, shooting, and editing videos that capture attention and connect with your audience.  . . .

Join your peers to exchange ideas, celebrate successes, and discover new solutions to common challenges.  . . .

NEO-RLS Introduces the 2026-2027 Leadership Academy . . .

Explore why microlearning is an effective way to develop library staff — from boosting motivation and engagement to fostering collaborative learning across teams. This session unpacks the science behind short-form, consistent training and how . . .

The second session focuses on how to make meetings more inclusive, engaging and effective in practice, particularly in online and hybrid environments. . . .

Join your peers to exchange ideas, celebrate successes, and discover new solutions to common challenges.  . . .

Libraries have long been leaders in technology, helping their communities navigate an ever-changing information landscape. Today, the pace of innovation can make it challenging to stay informed and confident about the latest tools and trends. Which . . .