Programs

1.24.2018 - You check out WHAT?
Libraries are making headlines for circulating such non-traditional items as guitars, fishing poles and bicycles.  Are you doing something interesting at your library, or thinking about it?  Presenters will share the ongoing experience of . . .
2.27.2018 - Strengthening Relationships Through Conflict
Conflict occurs for many reasons and is an inevitable part of unique human beings co-existing.  Unfortunately few people have had formal training in conflict mediation techniques.  As a result, incongruous methods used to manage the . . .
2.28.2018 - Everyday Disability: Welcoming Patrons with Disabilities
People with disabilities, be it physical, mental, or medical, are among the most disadvantaged in our society. According to the US Department of Labor, only 16% of people with disabilities will complete a Bachelor’s and less than 50% will find . . .
3.28.2018 - Yeah! Passports in the Library
Thinking about becoming a Passport Acceptance Facility?  Learn what to expect when setting up space for accepting passports, training your staff to become Passport Agents and what you can do to make the process run smoothly.  We will share . . .
4.17.2018 - Time Management for All
This faced paced webinar will lead you through how to plan, prioritize and schedule for a highly effective day.  Come with your issues and concerns as there will be time for specific questions and concerns.  Don’t miss out on this . . .
4.18.2018 - Librarian's Guide to Homelessness
Morning: . . .
5.23.2018 - Day for Circ Staff: Don't Eat the Red Frog!
A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors!
Some library customers are like the Red Poison Dart Frog of Costa Rica. Their behaviors are toxic! How many times a day are you dealing with angry, difficult and even downright unreasonable customers? They truly can be poisonous, if you let . . .
5.24.2018 - Day for Circ Staff: Don't Eat the Red Frog!
A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors!
Some library customers are like the Red Poison Dart Frog of Costa Rica. Their behaviors are toxic! How many times a day are you dealing with angry, difficult and even downright unreasonable customers? They truly can be poisonous, if you let . . .
11.14.2018 - Day for Circ Staff: Don't Eat the Red Frog!
A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors!
Some library customers are like the Red Poison Dart Frog of Costa Rica. Their behaviors are toxic! How many times a day are you dealing with angry, difficult and even downright unreasonable customers? They truly can be poisonous, if you let . . .
11.15.2018 - Day for Circ Staff: Don't Eat the Red Frog!
A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors!
Some library customers are like the Red Poison Dart Frog of Costa Rica. Their behaviors are toxic! How many times a day are you dealing with angry, difficult and even downright unreasonable customers? They truly can be poisonous, if you let . . .