Programs

8.26.2019 - It's Not About Me! Handling Those Complaining Customers Without Taking It Personally [Featured Archive]
Presenter:  Andrew Sanderbeck . . .
9.6.2019 - How to make Outlook and Calendar work for you! [Featured Archive]
How can Office 365 Outlook and Calendar make your life easier? Join us for a quick over view of the two App's and then follow us into some organization tips and tricks. These are tools that should be working for you! Let us guide you and build on . . .
9.11.2019 - You Can Be the Expert-Tech Troubleshooting with Confidence 201
This advanced session will build out your tech troubleshooting tool box by exploring deeper or more subtle problems and discussing higher-level tech concepts that have an impact on users. At the end, you’ll learn how to continually increase . . .
9.17.2019 - NEO-RLS Annual Membership Meeting & Appreciation Breakfast
Mark your calendars to attend the NEO-RLS 2019 Annual Membership Meeting & Appreciation Breakfast on Tuesday, September 17, 2019.  The Membership Meeting & Appreciation Breakfast are open to library administrators, trustees and . . .
9.25.2019 - Work/Life Balance: Less is More
We hear about work-life balance all the time, but what does that really mean? How do you achieve it? . . .
10.8.2019 - ALICE Training: Active Shooter Response
ALICE (Alert, Lockdown, Inform, Counter, Evacuate) Training instructor-led classes provide preparation and a plan for individuals and organizations on how to more proactively handle the threat of an aggressive intruder or active shooter . . .
10.9.2019 - Why SMART Goals
Goals provide us with a sense of direction and motivate us to complete the task at hand. SMART Goals, by their definition, are specific, measurable, achievable, realistic, and timely and are a useful tool for a staff members’ performance . . .
10.24.2019 - Coping with Change
Change has become a part of everyday working life, yet how those changes are managed on a personal basis and how our own personal attitudes to change are intrinsically linked is not always easy to understand.  This seminar teaches how to handle . . .
11.13.2019 - Creating a Culture of Yes
The immortal Kurt Vonnegut said, "The America I love still exists at the front desks of our public libraries." In this webinar, you can discover at least three ways to shift your library from good enough to unexpectedly amazing, and take . . .
12.5.2019 - Unconscious Bias & Micro Messages
This foundational workshop serves as a starting point for diversity and inclusion programming.  It explores the phenomena of unconscious bias and how professionals can minimize its effects on employee and customer/client relations. Participants . . .