Training by Location

11.14.2018 - Day for Circ Staff: Don't Eat the Red Frog!
A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors!
County: Erie Some library customers are like the Red Poison Dart Frog of Costa Rica. Their behaviors are toxic! How many times a day are you dealing with angry, difficult and even downright unreasonable customers? They truly can be poisonous, if you let . . .