Workshop Cancellation Policy

The Northeast Ohio Regional Library System assumes a financial liability in the presentation of its programs and events. This cancellation policy assumes that workshop space may be limited, and/or special arrangements may have been made, including the ordering of meals, the set-up of computers, the provision of handouts, and/or the ordering of special workshop materials.

Cancellation requests must be submitted in writing (via, email, fax or mail) to the NEO-RLS office fourteen (14) days prior to the event in order to receive a full refund. The day of the workshop does not count as one (1) of the fourteen (14) days. The refund will be given in the form of CE vouchers.

If notice of less than fourteen (14) days is given, the enrollee’s library/individual attendee will not receive a refund and if the workshop is not paid for in advance the library/individual attendee will be billed for the workshop.

If an enrollee cannot attend a workshop, an employee from the same or another library may attend instead.

In the case of a waiting list for a workshop, a refund in the form of CE vouchers will be issued to any library canceling an enrollee’s registration if the vacancy can be filled.

This policy applies to all workshops that are presented by a paid presenter, and not NEO-RLS staff.

NEO-RLS reserves the right to cancel a workshop at the discretion of the Senior Continuing Education Specialist or the Executive Director.