Free Program

Recognition and Gratitude: Why It Matters to Our Customers, Community and Profession November 24 @ 10:30 am - 11:30 am EST

“Feeling gratitude and not expressing it is like wrapping a present and not giving it.” – William Arthur Ward

No doubt about it, this year has been a rollercoaster ride of emotional uncertainty and almost daily wonders of what might happen next with the pandemic, natural disasters and the effects on our personal and professional lives.

Through it all, a source of comfort and balance can be found in recognition and gratitude.

This year, Andrew’s popular program of Giving Thanks will focus on how recognition and gratitude create a lasting and impactful difference in our libraries, communities and to the profession of librarianship.

This might be the most important webinar that you and your co-workers listen to this holiday season!

Presenter:  Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.