The incumbent reports to the Senior Technology Analyst. The incumbent is responsible for developing and maintaining the communications and technology infrastructure of NEO-RLS Regional Library System, providing contract based consulting services to the NEO-RLS membership and working with the TSenior Technology Analyst to help develop the system s technology plan.

ESSENTIAL FUNCTIONS (90% of work time)*

• Assists in maintaining the local and wide area networks in operation at NEO-RLS headquarters
• Provides consulting services to member libraries in the development and implementation of local and wide area networks, web-based services and library automation
• Performs off-site problem resolution via the telephone and/or using remote desktop assistance applications and provides on-call support for NEO-RLS and Member library computer/network systems
• Oversees the data integrity, security and backup of NEO-RLS and hosted member libraries data and applications, including backup dispersion and off-site storage
• Assists member libraries with remote and local access to commercial and in house databases
• Assists in maintaining a high-level technical training program for member library personnel
• Assists the Senior Technology Analyst in creating logical and innovative solutions to complex problems for NEO-RLS and its member libraries
• Assists and/or oversees the planning, development, implantation, testing, production and training of new technology products for NEO-RLS and its member libraries
• Explores and proposes new directions in training and consulting initiatives for membership
• Assists in NEO-RLS Vision video production and conferencing services
• Assists and/or oversees in the preparation of NEO-RLS and select member library E-Rate forms
• Assists in the preparation of technology reports and communications with member libraries, including the NEO-RLS newsletter
• Assists member libraries with the deployment and management of internet content management
• Assists the Senior Technology Analyst in exploring the technical development of NEO-RLS s online environment, inclusive of interactive web site development. Performs ongoing webmaster duties on NEO-RLS s internet/Intranet
• Develop and maintain the source code for the Trackker application, survey gathering application and Intranet for the AfterDark portion of the KnowItNow program


* Essential functions will require extensive driving within the nine-county NEO-RLS region and throughout the state.
 

ADDITIONAL DUTIES (10% of work time)

• Keeps up to date with technical as well as library community developments, and attends meetings in the NEO-RLS region and of various professional associations appropriate to the position
• Research, evaluate and project future needs for hardware and software solutions for NEO-RLS and its member Libraries
• Performs other related duties as deemed appropriate or necessary by the Senior Technology Analyst

• Knowledge of standard library electronic services terminology and ability to communicate technical issues to non-technical personnel.
• Ability to establish, maintain, troubleshoot, and repair local/wide area networks on diverse operating systems., including real-world experience administering large multi-user systems including DNS, Web, Security, Internet Management, and Email with particular focus on IIS, Apache, Exchange 5.5/2000/2003, BIND, Sendmail, Postfix, Mailman, Squid, Dovecot, SquirrelMail, Websense, MS ISA Server, MSSQL, MySQL, Darwin Streaming Server, and Norton enterprise security solutions.
• Knowledge of automated library systems environment
• Knowledge and comprehension of facility blue prints/wiring plans and local/wide area network topologies
• Extensive knowledge and experience with TCP/IP networks, protocols, security, design and troubleshooting, with a focus on, and experience with deploying and maintaining Cisco routers, PIX Firewalls and switches.
• Ability to deploy, maintain, troubleshoot, and repair issues and advanced solutions on diverse operating systems including Windows XP/NT/2000/2003, Apple OS 9 & X, FreeBSD, RedHat and Fedora Core
• Ability to deploy, maintains, troubleshoot, and repair issues and advanced solutions on diverse hardware systems and environments
• Understanding and strong experience in programming and database theory/methodology, web development, and maintenance, including familiarity with HTML, JavaScript, Perl, Java, Cold Fusion, ASP, PHP, Visual Basic
• Experience with video conferencing solutions including Vtel and Polycom systems, and experience with video capture and editing solutions including applications from Apple and Microsoft
• Ability to work independently and with staff from member libraries.
• Strong communication skills, both written and oral a must.
• Ability to keep up with technological changes and willingness to adjust job duties accordingly.
• Judgment and discretion required due to access to confidential information.
• All NEO-RLS employees are expected to have and maintain good interpersonal and communication skills; maintain a tolerance and sensitivity to the needs of members, patrons, and staff; maintain a positive and pleasant attitude and be cooperative with members, staff and co-workers.

Please forward your resume and references to NEO-RLS.