| Course/Event Name | Location | Date |
Oh No! It's Wage and Hour!
Understanding The Fair Labor Standards Act |
Online Training |
08/12/2010 |
- What do the REGULATIONS say about who is EXEMPT and NON-EXEMPT from overtime pay ... and what does that MEAN?
- What is ROUNDING -- and how do I use it for clocking in and clocking out?
- How long do lunches have to be in order for them to be unpaid?
- Do I have to give my employees BREAKS?
- When are breaks UNPAID?
and MUCH, MUCH more...
Join Scott as he reviews the basics and the finer points of Federal Wage and Hour Law. Scott will not only outline how Wage and Hour Law operates, but ...
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Why Customer Service Stinks: Tips, Tricks and Traps for Creating Awesome Customer Experiences |
Rocky River, OH |
08/17/2010 |
Tired of Customer Service workshops? Buckle up and hold on as you travel into the new world of Customer Experiences. In this fast paced, highly interactive and entertaining workshop you will learn how burritos, black soap and the Cerritos Public Library have left Customer Service behind. Come and explore how a 14 year old who works for Disney on weekends, and makes $50,000 a year can help you in your job. Laugh as we discover tips like "The Nicole Factor" to make your job more rewarding and your career more successful. You will learn how t ...
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Why Customer Service Stinks: Tips, Tricks and Traps for Creating Awesome Customer Experiences |
Rocky River, OH |
08/17/2010 |
Tired of Customer Service workshops? Buckle up and hold on as you travel into the new world of Customer Experiences. In this fast paced, highly interactive and entertaining workshop you will learn how burritos, black soap and the Cerritos Public Library have left Customer Service behind. Come and explore how a 14 year old who works for Disney on weekends, and makes $50,000 a year can help you in your job. Laugh as we discover tips like "The Nicole Factor" to make your job more rewarding and your career more successful. You will learn how t ...
More ->
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Reducing the Levels of Stress in Your Library--A.M. |
Online Training |
08/24/2010 |
As a member of the supervisory and management team your employees look for you to create a healthy work environment. The once quiet library has evolved into a dynamic workplace full of change, budget concerns and stressed out patrons that impact library staff.
This webinar is specifically designed for managers, supervisors and team leaders in the library to give them specific stress reduction ideas and techniques to create a more healthy and peaceful workplace.
Participants will learn and begin to master: |
Reducing the Levels of Stress in Your Library--P.M. |
Online Training |
08/24/2010 |
As a member of the supervisory and management team your employees look for you to create a healthy work environment. The once quiet library has evolved into a dynamic workplace full of change, budget concerns and stressed out patrons that impact library staff.
This webinar is specifically designed for managers, supervisors and team leaders in the library to give them specific stress reduction ideas and techniques to create a more healthy and peaceful workplace.
Participants will learn and begin to master: |
Using Performance Metrics for Greater Success |
North Ridgeville, OH |
09/30/2010 |
How do you know if you are getting the most value from every aspect of your collection? How can you be sure you are maximizing the success of your programming and services? How can you prove to funders and/or donors that you are effective/productive/efficient at what you do? How can you check if you are really serving your community or constituents? You can answer all of these questions by making performance metrics an important and strategic part of your annual and daily planning.
The workshop will provide you with:
|
Using Performance Metrics for Greater Success |
Madison, OH |
09/30/2010 |
How do you know if you are getting the most value from every aspect of your collection? How can you be sure you are maximizing the success of your programming and services? How can you prove to funders and/or donors that you are effective/productive/efficient at what you do? How can you check if you are really serving your community or constituents? You can answer all of these questions by making performance metrics an important and strategic part of your annual and daily planning.
The workshop will provide you with:
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Using Performance Metrics for Greater Success |
Wooster, OH |
09/30/2010 |
How do you know if you are getting the most value from every aspect of your collection? How can you be sure you are maximizing the success of your programming and services? How can you prove to funders and/or donors that you are effective/productive/efficient at what you do? How can you check if you are really serving your community or constituents? You can answer all of these questions by making performance metrics an important and strategic part of your annual and daily planning.
The workshop will provide you with:
|
Using Performance Metrics for Greater Success |
Cleveland Heights, OH |
09/30/2010 |
How do you know if you are getting the most value from every aspect of your collection? How can you be sure you are maximizing the success of your programming and services? How can you prove to funders and/or donors that you are effective/productive/efficient at what you do? How can you check if you are really serving your community or constituents? You can answer all of these questions by making performance metrics an important and strategic part of your annual and daily planning.
The workshop will provide you with:
|
Using Performance Metrics for Greater Success |
Warren, OH |
09/30/2010 |
How do you know if you are getting the most value from every aspect of your collection? How can you be sure you are maximizing the success of your programming and services? How can you prove to funders and/or donors that you are effective/productive/efficient at what you do? How can you check if you are really serving your community or constituents? You can answer all of these questions by making performance metrics an important and strategic part of your annual and daily planning.
The workshop will provide you with:
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Back to the Book XI |
Twinsburg, OH |
10/07/2010 |
This is the 11th year for Back to the Book. Our Keynote presenter is Mary Beth Weisenburger, Author and Family Humor Columnist.
SINK OR SWIM!
When you have a frenzied home life and a demanding career, how do you find time to write, publish and market a book?? Jump start the day with Mary Beth Weisenburger's hilarious stories of trying to stay afloat while following her passion. And if you're juggling a million responsibilities including marketing, that puts you in the same boat with Mary Beth! She'll wrap up the session with practi ...
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Violent Intruder Response Strategies |
Akron, OH |
10/26/2010 |
The world is quickly becoming a different place. And while the chances of finding yourself or colleagues involved in an act of mass violence is rare, it is real. The attacks on places like Columbine High School and Virginia Tech University are reminders of how real these dangers are. You should be prepared. If your survival strategy is to rely on the police or military to arrive in time to save you, history has shown that to be unrealistic. You are the real "First Responder". You are responsible for the safety of you and yours. Easily said, but ...
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Violent Intruder Response Strategies |
Warren, OH |
10/27/2010 |
The world is quickly becoming a different place. And while the chances of finding yourself or colleagues involved in an act of mass violence is rare, it is real. The attacks on places like Columbine High School and Virginia Tech University are reminders of how real these dangers are. You should be prepared. If your survival strategy is to rely on the police or military to arrive in time to save you, history has shown that to be unrealistic. You are the real "First Responder". You are responsible for the safety of you and yours. Easily said, but ...
More ->
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Violent Intruder Response Strategies |
Cleveland, OH |
10/28/2010 |
The world is quickly becoming a different place. And while the chances of finding yourself or colleagues involved in an act of mass violence is rare, it is real. The attacks on places like Columbine High School and Virginia Tech University are reminders of how real these dangers are. You should be prepared. If your survival strategy is to rely on the police or military to arrive in time to save you, history has shown that to be unrealistic. You are the real "First Responder". You are responsible for the safety of you and yours. Easily said, but ...
More ->
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