| Course/Event Name | Location | Date |
| Empowering Your New Customers to Save You Time and Money |
Medina, OH |
03/17/2010 |
If your library is like others all over the country, you are seeing increasing numbers of new customers. These new customers are first time users or returning to the library after a long absence. With loss of jobs, revenue, or property as motivating factors, they may be coming into your library with a high level of anxiety and potentially unrealistic expectations. Add these ingredients to your existing base of customers--those attending storytimes, participating in book clubs, asking reference questions, placing and picking up holds, and needin ...
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Empowering Your New Customers to Save You Time and Money |
Chardon, OH |
03/18/2010 |
If your library is like others all over the country, you are seeing increasing numbers of new customers. These new customers are first time users or returning to the library after a long absence. With loss of jobs, revenue, or property as motivating factors, they may be coming into your library with a high level of anxiety and potentially unrealistic expectations. Add these ingredients to your existing base of customers--those attending storytimes, participating in book clubs, asking reference questions, placing and picking up holds, and needin ...
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Tightening Our Belts:Building Organizational Resiliency to Stress: Keeping Morale Up While Workplace Demands are Increasing |
Online Training |
03/30/2010 |
How does a manager help their library to build a resiliency to stress? This webinar looks at the steps a manager can take with employees to build active coping skills and ways of helping employees address the fears associated with drastic or extreme changes to the individual and their workplace.
Is it possible that the employees that didn't get laid off or fired are more stressed out than those that did? We will discuss the specific things to say and actions to take with employees that are showing the behavioral signs of "Survivor's Synd ...
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What The Heck Happened? An Employment Law Update |
Stow, OH |
03/31/2010 |
- What considerations should you examine when you decide to FURLOUGH or LAYOFF employees?
- Why is the FAIR LABOR STANDARDS ACT a MAJOR consideration when laying off or furloughing employees?
- What do the new FMLA and ADA Amendments say?
- What did the courts say about an employer's liability for "MISTAKENLY" awarding FMLA coverage to an employee?
- How have the regulations CHANGED the way you are to count HOLIDAYS when an employee is off on FMLA leave?
- What new FMLA rights do MILITARY PERSONEL AND THEI ...
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Proposal Writing Basics: Learn About the Basics of Writing a Grant Proposal for your Library |
Online Training |
04/29/2010 |
If you are new to proposal writing, you may be wondering: |
Youth Services Symposium XXI:Networking with Our Tweens and Teens |
Twinsburg, OH |
05/07/2010 |
YSS has always been a two-day event, but in the light of library budget cuts, we are going to have just a one-day event in two locations to save costs and mileage.
Our one-day workshop will focus on literature, programs, and social networking to further help us reach our tween and teen patrons. There are many definitions for tweens - we are focusing here on children ages 10-12 and for teens, ages 13 up. For this workshop, we aim to hit both groups - for example, our keynote speaker has written for all ages, and even her teen books have bee ...
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