Summer Library Symposium

Program Date: 08/10/2010

Program Time: 9:00 a.m. - 3:30 p.m.

Speakers: Margaret Haddix, Author C.J. Bott, Author and consultant

Program Description: Keynote: Margaret Haddix She has written more than 20 books for kids and teens, including Running Out of Time; Don't You Dare Read This; Mrs. Dunphrey; Leaving Fishers; Just Ella; Turnabout; Takeoffs and Landings; The Girl with 500 Middle Names; Because of Anya; Escape from Memory; Say What?; The House on the Gulf; Double Identity; Dexter the Tough; Uprising; Palace of Mirrors; the Shadow Children series; and Found, which is the first book in a new series, The Missing. Her books have been honored with the International Reading Association's Children's Book Award; American Library Association Best Book and Quick Pick for Reluctant Young Adult Readers notations; and more than a dozen state reader's choice awards. You have the following choices for the first breakout session: Children's Literature Update: Sue McCleaf Nespeca, NEO-RLS, will give an update on the latest and greatest K-6 literature that is available to school librarians. Information Literacy Standards Update Emerging Technologies, Shawn Walsh, NEO Looking for info on the latest techno-trends for teachers, schools, students, and patrons but you don't want to be overwhelmed by too many techie details? Come join Shawn Walsh, for a discussion and a friendly show and tell program where you can learn about what's in and what's out in the world of technology. The second breakout session choices: Young Adult Literature Update: Christina Getrost, Stow-Munroe Falls Public Library INFOhio: Your Partner in Working with Students, Teachers and Parents :Dave Ambrose, INFOhio This session will explore INFOhio's core collection of electronic resources and review back-to-school materials and tools available to you, students, teachers, and parents. You will have an opportunity for hands-on examination of these resources during this presentation. Proposal Writing Basics: Learn About the Basics of Writing a Grant Proposal for your Library , Rose Guerrieri, Library Director and Assistant Professor, Kent State University, Trumbull Branch If you are new to proposal writing, you may be wondering: What are the key components of a proposal to a foundation or corporation? Who should sign a grant request? How should the proposal be packaged? Should you contact a funder if your proposal is turned down? Where can you find more information on proposal writing, including sample proposals? Proposal Writing Basics, an introductory overview of the process for new proposal writers, will give you some answers! Information Literacy Standards Update Closing Speaker: C.J. Bott The author of The Bully In the Book and in the Classroom; and More Bullies in More Books She is a retired high school English teacher, and an educational consultant on problems of bullying and harassment. This workshop is sponsored by NEO-RLS and Kent State University School of Library and Information Science.

Meals: Choice of Vegetarian or Non-Vegetarian

Audience: Youth Services librarians, School Librarians and Teachers

Contact Hours: 5.0

Member Cost: $ 50.00

Non-Member Cost:$ 50.00

Location: Kent State University-Main Campus Student Center Room 306 A & B Risman Drive Kent OH, 44242

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Oh No! It's Wage and Hour! Understanding The Fair Labor Standards Act

Program Date: 08/12/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Scott Warrick, JD, MLHR, CEQC, SPHR Scott Warrick Consulting & Employment Law Services

Program Description: What do the REGULATIONS say about who is EXEMPT and NON-EXEMPT from overtime pay ... and what does that MEAN? What is ROUNDING -- and how do I use it for clocking in and clocking out? How long do lunches have to be in order for them to be unpaid? Do I have to give my employees BREAKS? When are breaks UNPAID? and MUCH, MUCH more... Join Scott as he reviews the basics and the finer points of Federal Wage and Hour Law. Scott will not only outline how Wage and Hour Law operates, but he will review how to use this information IMMEDIATELY!

Meals: No meal is included in this workshop

Audience: Fiscal officers, HR staff, Managers and anyone interested in learning about the Wage and Hour law

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Why Customer Service Stinks: Tips, Tricks and Traps for Creating Awesome Customer Experiences

Program Date: 08/17/2010

Program Time:1:30 p.m. - 4:30 p.m.

Speaker: Kordell Norton Kordell is a professional speaker and author of several books and help organizations create powerful Customer Experiences. He has worked with over 10,000 people and organizations like Microsoft, the Social Security Administration, PNC Bank, University Hospitals, and others internationally. He also helps organizations with their strategy & marketing planning and to pass levies.

Program Description: Tired of Customer Service workshops? Buckle up and hold on as you travel into the new world of Customer Experiences. In this fast paced, highly interactive and entertaining workshop you will learn how burritos, black soap and the Cerritos Public Library have left Customer Service behind. Come and explore how a 14 year old who works for Disney on weekends, and makes $50,000 a year can help you in your job. Laugh as we discover tips like "The Nicole Factor" to make your job more rewarding and your career more successful. You will learn how to: Create Library Experiences that will make your patrons talk about how great you are. Drive patron engagement through the roof. Give you tools to pass the next library levy.

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 3.0

Member Cost: $ 35.00

Non-Member Cost:$ 70.00

Location: Rocky River Public Library 1600 Hampton Road Rocky River OH, 44116

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Why Customer Service Stinks: Tips, Tricks and Traps for Creating Awesome Customer Experiences

Program Date: 08/17/2010

Program Time:9:00 a.m. - 12:00 p.m.

Speaker: Kordell Norton Kordell is a professional speaker and author of several books and help organizations create powerful Customer Experiences. He has worked with over 10,000 people and organizations like Microsoft, the Social Security Administration, PNC Bank, University Hospitals, and others internationally. He also helps organizations with their strategy & marketing planning and to pass levies.

Program Description: Tired of Customer Service workshops? Buckle up and hold on as you travel into the new world of Customer Experiences. In this fast paced, highly interactive and entertaining workshop you will learn how burritos, black soap and the Cerritos Public Library have left Customer Service behind. Come and explore how a 14 year old who works for Disney on weekends, and makes $50,000 a year can help you in your job. Laugh as we discover tips like "The Nicole Factor" to make your job more rewarding and your career more successful. You will learn how to: Create Library Experiences that will make your patrons talk about how great you are. Drive patron engagement through the roof. Give you tools to pass the next library levy.

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 3.0

Member Cost: $ 35.00

Non-Member Cost:$ 70.00

Location: Rocky River Public Library 1600 Hampton Road Rocky River OH, 44116

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

All Information, All the Time: Integrating Google services into your library.

Program Date: 08/18/2010

Program Time:10:00 a.m. - 11:30 a.m.

Speaker: Tony Bandy, A professional librarian with 10 plus years of experience, Tony currently consults with libraries, helping them achieve their organizational goals through training and leading-edge information technology. Besides computers, he is a published freelance author for several magazines and does all types of business and professional writing.

Program Description: There are a lot of Google products out there and a lot of ways to use them in your library. Figuring out how this works, however, can be time consuming and tricky. Let us help! In this jam-packed webinar, we'll share an overview of Google's best product offerings and give you specific recommendations on how to use them in your library. From the Books product, to the Timeline, News Archive and even the newly expanded search results, your library can be transformed! Plan on attending today and helping your library tomorrow!

Meals: No meal is included in this workshop

Audience: Administration, technology and Reference staff

Contact Hours: 1.5

Member Cost: $ 25.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Reducing the Levels of Stress in Your Library--A.M.

Program Date: 08/24/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Andrew Sanderbeck,is a recognized expert trainer, coach and consultant on leadership and team development, customer service and developing cohesive management teams.

Program Description: As a member of the supervisory and management team your employees look for you to create a healthy work environment. The once quiet library has evolved into a dynamic workplace full of change, budget concerns and stressed out patrons that impact library staff. This webinar is specifically designed for managers, supervisors and team leaders in the library to give them specific stress reduction ideas and techniques to create a more healthy and peaceful workplace. Participants will learn and begin to master: 3 Techniques that they can do with their staff in 2 minutes or less each day to physically reduce stress and anxiety 2 Techniques that they can do with their staff in 2 minutes or less each day to mentally and emotionally reduce stress and anxiety Suggestions for reducing the intake of foods and drinks that act as "quick fixes" to stressful moments, but actually do more harm than good Ideas and exercises for reducing stress by building your library teams Using informal rewards and other stress resiliency techniques to maintain morale

Meals: No meal is included in this workshop

Audience: Administration

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Reducing the Levels of Stress in Your Library--P.M.

Program Date: 08/24/2010

Program Time:2:00 p.m. - 3:00 p.m.

Speaker: Andrew Sanderbeck,is a recognized expert trainer, coach and consultant on leadership and team development, customer service and developing cohesive management teams.

Program Description: As a member of the supervisory and management team your employees look for you to create a healthy work environment. The once quiet library has evolved into a dynamic workplace full of change, budget concerns and stressed out patrons that impact library staff. This webinar is specifically designed for managers, supervisors and team leaders in the library to give them specific stress reduction ideas and techniques to create a more healthy and peaceful workplace. Participants will learn and begin to master: 3 Techniques that they can do with their staff in 2 minutes or less each day to physically reduce stress and anxiety 2 Techniques that they can do with their staff in 2 minutes or less each day to mentally and emotionally reduce stress and anxiety Suggestions for reducing the intake of foods and drinks that act as "quick fixes" to stressful moments, but actually do more harm than good Ideas and exercises for reducing stress by building your library teams Using informal rewards and other stress resiliency techniques to maintain morale

Meals: No meal is included in this workshop

Audience: Administration

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

NEO Tech News

Program Date: 08/25/2010

Program Time:10:30 a.m. - 11:30 a.m.

Speaker: Shawn Walsh

Program Description: This 1-hour session will try to wrap up what is new each month in technology that may either directly affect the library community or affect the library in a more peripheral way. Please join the NEO Technology Staff for one or more of these informative Wimba sessions.

Meals: No meal is included in this workshop

Audience: Anyone interested in learning about what's new in technology

Contact Hours: 1.0

Member Cost: $ 0.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

PC Troubleshooting: Session I of IV

Program Date: 08/26/2010

Program Time:2:00 p.m. - 3:00 p.m.

Speaker: Shawn Walsh

Program Description: What do you do if the computer staff isn't around and your system keeps crashing or if your printer magically stops working? Most of us get frustrated and turn off the system or worse! In this course we will approach troubleshooting from the non-techie perspective to help you develop some good general computer troubleshooting skills that can ease your frustration, and help you work with patrons and get your computer back on track faster. In the first of four sessions learn how to diagnose problems with your five senses, and common power issues.

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

PC Troubleshooting: Session I of IV

Program Date: 08/27/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Shawn Walsh

Program Description: What do you do if the computer staff isn't around and your system keeps crashing or if your printer magically stops working? Most of us get frustrated and turn off the system or worse! In this course we will approach troubleshooting from the non-techie perspective to help you develop some good general computer troubleshooting skills that can ease your frustration, and help you work with patrons and get your computer back on track faster. In the first of four sessions learn how to diagnose problems with your five senses, and common power issues.

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Solving The Personality Puzzle: Personalities at Work--P.M.

Program Date: 09/01/2010

Program Time:2:00 p.m. - 3:00 p.m.

Speaker: Linda Bruno has been helping people grow, both professionally and personally, for over 10 years. She works with libraries, universities, Chambers of Commerce, corporations and other organizations to help them nurture their most valuable resource  their employees.

Program Description: Are you an employee? A manager? Do you have a spouse? Children? Friends? Acquaintances? Do you volunteer in an organization? Are you on committees? Do you ever deal with people in any context at all? Of course you do! This workshop series is an invaluable tool in understanding your own personality style, as well as understanding those with whom you interact. You'll be introduced to Tightrope walkers, Ringleaders, Attendants and Clowns, and find out how we are all so different... and yet so alike. Why do they do the things they do and why do you react the way you do? Why do you struggle to communicate effectively with some people? Why don't they have the same goals you do? Why don't they see things the way you do (after all, you're right, right?!?)? In the first session, Personalities at Work, you'll find out your own personality style as well as the strengths and weaknesses of each of the four basic styles. As you learn about yourself, you'll undoubtedly experience an "aha!" moment regarding someone else (or several "someone elses"!)

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Solving The Personality Puzzle: Personalities at Work--A.M.

Program Date: 09/01/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Linda Bruno has been helping people grow, both professionally and personally, for over 10 years. She works with libraries, universities, Chambers of Commerce, corporations and other organizations to help them nurture their most valuable resource  their employees.

Program Description: Are you an employee? A manager? Do you have a spouse? Children? Friends? Acquaintances? Do you volunteer in an organization? Are you on committees? Do you ever deal with people in any context at all? Of course you do! This workshop series is an invaluable tool in understanding your own personality style, as well as understanding those with whom you interact. You'll be introduced to Tightrope walkers, Ringleaders, Attendants and Clowns, and find out how we are all so different... and yet so alike. Why do they do the things they do and why do you react the way you do? Why do you struggle to communicate effectively with some people? Why don't they have the same goals you do? Why don't they see things the way you do (after all, you're right, right?!?)? In the first session, Personalities at Work, you'll find out your own personality style as well as the strengths and weaknesses of each of the four basic styles. As you learn about yourself, you'll undoubtedly experience an "aha!" moment regarding someone else (or several "someone elses"!)

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

CHECK ME OUT! Conducting Legal & Effective Background Checks

Program Date: 09/09/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Scott Warrick, JD, MLHR, CEQC, SPHR Scott Warrick Consulting & Employment Law Services

Program Description: What background checks do you need to perform in order to protect yourself against a "Negligent Hiring" lawsuit? What DOCUMENTS and NOTICES must you have in place in order to perform background checks? How does the "Fair Credit Reporting Act" govern your background checks and reference checks? What documents can help you gain the cooperation of other organizations in getting reference information? What should your employment application say to protect you and those providing you with reference information? and MUCH, MUCH more... Join Scott as he reviews the basics and the finer points of Federal Wage and Hour Law. Scott will not only outline how Wage and Hour Law operates, but he will review how to use this information IMMEDIATELY!

Meals: No meal is included in this workshop

Audience: Fiscal officers, HR staff, Managers and anyone hiring employees

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Technology for Management

Program Date: 09/10/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Shawn Walsh

Program Description: Does technology seem like a cloud of confusion? Ever wonder what's really going on in your library's network and systems? Not sure what questions to ask staff or how to evaluate their performance? How do you know if that high-priced consultant is really doing anything? If you're looking for answers we're here to help! NEO-RLS invites managers/administration to join us for an informative WebEx session on evaluating and gaining understanding of the technical infrastructure of your organization. We aren't going to throw lots of techie terms and concepts at you but instead attendees will learn how to evaluate their technical environment, gain an understanding of the situation and, know what questions to ask when things don't work.

Meals: No meal is included in this workshop

Audience: Management

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Session I: Speaking Skills: Step Up to a WOW Presentation

Program Date: 09/14/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Lauren Burnett President of the Center for Inner Quality, Lauren focuses her career on building and sustaining character and competency for high performance and organizational productivity. Her training programs, coaching and speaking develops leadership qualities, deepens skill development, unleashes the power of choice for extraordinary results and stimulates break-through thinking and action to create cultures where people want to work and where people want to stay. A certified Executive Coach through World Wide Association of Coaches, Emotional Intelligence facilitator and a Pre-Cognitive Re-Educator.

Program Description: What message do you send? Make the most of your opportunities to share information and influence others. Whether your "audience" is a team or larger group of people, add impact and influence to your presentations. Organize your thoughts in a logical and persuasive way using a pre designed format Select "fit-your-audience" right supporting details that clearly impart information Build audience rapport by understanding how to use talking points and examples/stories Gain tips on enhancing your visual presence and your ability to connect with your audience Create interest and tie your talk together with effective introductions and conclusions

Meals: No meal is included in this workshop

Audience: Anyone interested in presenting

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

When I Wake Up if I Find you Sleeping, You're Fired: Taking That First Step to Manager

Program Date: 09/15/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Ned Parks, New Directions Learning & Development Ned harnesses his passion for helping others by conducting humor-filled, motivational leadership sessions, keynote speeches, and workshops on the challenges of everyday life. He encourages each person to examine their potential, goals, values and beliefs to determine areas of strength and opportunity. But Ned takes things one step further He gives participants tangible ideas they can use as soon as they leave the event.

Program Description: When you move to that first position of management your view, responsibilities, and focus must change from one of individual contributor to manager and leader. This webinar will focus on the very first steps you need to take to set your expectations and vision for your area of responsibility.

Meals: No meal is included in this workshop

Audience: Management

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Listeners' Advisory: Introducing New Music to Patrons

Program Date: 09/16/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Jennifer Greene, Leslie Mallon and Teanna Weeks, from Cleveland Heights-University Heights Public Library

Program Description: What do a Librarian, a Technical Services Assistant, and an Administrative Assistant all have in common? A love of music. Indeed, Henry Wadsworth Longfellow said it best when he stated, "Music is the universal language of mankind." This lively program is presented from the perspective of music lovers and will introduce Music Advisory as a way to expose customers (and ourselves) to new music. Participants will learn new ways to search (using iTunes, Pandora, etc.) for digital music online and develop Music Advisory services at their libraries.

Meals: No meal is included in this workshop

Audience: Public Service

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Fall Membership Meeting

Program Date: 09/21/2010

Program Time:11:30 p.m. - 3:00 p.m.

Speaker: Ralph Keyes Ralph Keyes is the author of fifteen books. His bestseller Is There Life After High School? was made into a Broadway musical that is still produced in this country and abroad. The Courage to Write which John Jakes called"one of the two or three best books on writing I've ever read" has been in print continuously for fourteen years. Chancing It was a New York Times Notable Book, and Timelock was selected by the Book-of-the-Month Club. Hundreds of articles and essays by Keyes have appeared in publications ranging from GQ to Good Housekeeping. An article he co-authored won the McKinsey Award for Best Article of the Year in the Harvard Business Review. Ralph Keyes is a lively, engaging speaker who has given hundreds of speeches to a wide range of audiences including corporate groups, professional gatherings, and educational programs.

Program Description: Join us for a fun and interesting program featuring author Ralph Keyes. Talking Retro: Confessions of a Word Book Writer" In this talk Ralph Keyes will discuss how researching his many books on language has changed in two decades' time. As he puts it, the challenge has gone from dealing with a scarcity of information to confronting an over-abundance of data. Keyes's program will focus on "retrotalk," the subject of his most recent book I Love It When You Talk Retro: Hoochie-Coochie, Double Whammy, Drop a Dime and the Forgotten Origins of American Speech. Finding the origins of what he calls "retroterms" posed unique research challenges ranging from finding the original 1812 cartoon of a "Gerry Mander" to locating old ads for snake oil liniment and a bottle of tabloids - the compressed pills that loaned their name to shrunken newspapers over a century ago. These accounts and many more will fill this entertaining and informative presentation. Ralph Keyes has appeared on Oprah Winfrey, The Today Show, The Tonight Show, ABC World News Tonight, and 20/20. He has been a frequent guest on NPR radio shows such as All Things Considered, Talk of the Nation and Fresh Air. Please join us for a program you won't want to miss. You will also hear updates from NEO's staff. $15 for the first member of the library to attend and $5 for every staff member after. NEO will adjust the invoices to reflect the correct charge.

Meals: Choice of Vegetarian or Non-Vegetarian

Audience: All staff members

Contact Hours: 3.0

Member Cost: $ 15.00

Non-Member Cost:$ 30.00

Location: Twinsburg Hilton Garden Inn 8971 Wilcox Dr. Twinsburg OH, 44087

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Digital Reference: Using Google tools in your everyday reference work.

Program Date: 09/22/2010

Program Time:10:00 a.m. - 11:30 a.m.

Speaker: Tony Bandy, A professional librarian with 10 plus years of experience, Tony currently consults with libraries, helping them achieve their organizational goals through training and leading-edge information technology. Besides computers, he is a published freelance author for several magazines and does all types of business and professional writing.

Program Description: Google is changing more than the world: They're changing how you do your reference work! Stay up to date and learn about these exciting developments through this fast-paced, informative webinar. We'll look at an overview of the newly-revised Google search results, the growing News Archive, the Timeline product, Books, and even the Google Wonder Wheel! We'll also give you specific scenarios where these products can help you with your everyday reference needs. Help your patronsand help yourself stay in the technological loop today!

Meals: No meal is included in this workshop

Audience: Reference staff

Contact Hours: 1.5

Member Cost: $ 25.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

PC Troubleshooting: Session II of IV

Program Date: 09/23/2010

Program Time:2:00 p.m. - 3:00 p.m.

Speaker: Shawn Walsh

Program Description: What do you do if the computer staff isn't around and your system keeps crashing or if your printer magically stops working? Most of us get frustrated and turn off the system or worse! In this course we will approach troubleshooting from the non-techie perspective to help you develop some good general computer troubleshooting skills that can ease your frustration, and help you work with patrons and get your computer back on track faster. In the second of four sessions learn how to handle it when the pc locks up, and diagnosing attached device problems.

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

PC Troubleshooting: Session II of IV

Program Date: 09/24/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Shawn Walsh

Program Description: What do you do if the computer staff isn't around and your system keeps crashing or if your printer magically stops working? Most of us get frustrated and turn off the system or worse! In this course we will approach troubleshooting from the non-techie perspective to help you develop some good general computer troubleshooting skills that can ease your frustration, and help you work with patrons and get your computer back on track faster. In the second of four sessions learn how to handle it when the pc locks up, and diagnosing attached device problems.

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Session II: Speaking Skills Practice Session

Program Date: 09/28/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Lauren Burnett President of the Center for Inner Quality, Lauren focuses her career on building and sustaining character and competency for high performance and organizational productivity. Her training programs, coaching and speaking develops leadership qualities, deepens skill development, unleashes the power of choice for extraordinary results and stimulates break-through thinking and action to create cultures where people want to work and where people want to stay. A certified Executive Coach through World Wide Association of Coaches, Emotional Intelligence facilitator and a Pre-Cognitive Re-Educator.

Program Description: Put speaking concepts from Session I to practice in this interactive second session. Take advantage of this special opportunity to gain valuable coaching tips from Lauren, your speaking coach and from other participants to help you grow and increase your "WOW" factor. Participants may volunteer to practice various aspects such introduction, supporting elements and conclusion in a rotating fashion so that those who choose to hone their skills by practice have an opportunity to hone skills. Using pre webinar session work and information from previous session you will have a volunteer opportunity to apply presentation elements of organization, supporting details and effective introductions and conclusions. Gain tips on lessening pre presentation nerves and review key points. Leverage coaching tips and participant feedback to sharpen your skills and to become an even more effective

Meals: No meal is included in this workshop

Audience: Those that attended session #1 on May 20th

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

NEO Tech News

Program Date: 09/29/2010

Program Time:10:30 a.m. - 11:30 a.m.

Speaker: Shawn Walsh

Program Description: This 1-hour session will try to wrap up what is new each month in technology that may either directly affect the library community or affect the library in a more peripheral way. Please join the NEO Technology Staff for one or more of these informative Wimba sessions.

Meals: No meal is included in this workshop

Audience: Anyone interested in learning about what's new in technology

Contact Hours: 1.0

Member Cost: $ 0.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Using Performance Metrics for Greater Success

Program Date: 09/30/2010

Program Time:9:30a.m. - 12:30 p.m.

Speaker: James Keller is Chief Marketing Officer for the Queens Library System in NYC and is president of J.A. Keller & Associates, Inc., a branding and marketing consulting firm. He is the creator of the successful Queens Library branding program and has worked with other libraries and non-profit organizations. During his 35 year professional career James has worked with such well known companies as Procter & Gamble, General Electric, PepsiCo, Lever Brothers, Gannett, and Campbell Soup. He has worked throughout North America, Europe and Asia.

Program Description: How do you know if you are getting the most value from every aspect of your collection? How can you be sure you are maximizing the success of your programming and services? How can you prove to funders and/or donors that you are effective/productive/efficient at what you do? How can you check if you are really serving your community or constituents? You can answer all of these questions by making performance metrics an important and strategic part of your annual and daily planning. The workshop will provide you with: A number of tools and techniques to review and analyze your major initiatives in a quantitative manner that is based on facts not opinions. A guide to better decisions regarding allocation of resources. A means to improve your funder/donor initiatives by making them more persuasive. This will be a statewide videoconference sponsored by all four regional library systems. The videoconference will be broadcasted from NEO.

Meals: No meal is included in this workshop

Audience: Management

Contact Hours: 3.0

Member Cost: $ 30.00

Non-Member Cost:$ 60.00

Location: Lorain Public Library North Ridgeville Branch 35700 Bainbridge Road North Ridgeville OH, 4403.

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Using Performance Metrics for Greater Success

Program Date: 09/30/2010

Program Time:9:30a.m. - 12:30 p.m.

Speaker: James Keller is Chief Marketing Officer for the Queens Library System in NYC and is president of J.A. Keller & Associates, Inc., a branding and marketing consulting firm. He is the creator of the successful Queens Library branding program and has worked with other libraries and non-profit organizations. During his 35 year professional career James has worked with such well known companies as Procter & Gamble, General Electric, PepsiCo, Lever Brothers, Gannett, and Campbell Soup. He has worked throughout North America, Europe and Asia.

Program Description: How do you know if you are getting the most value from every aspect of your collection? How can you be sure you are maximizing the success of your programming and services? How can you prove to funders and/or donors that you are effective/productive/efficient at what you do? How can you check if you are really serving your community or constituents? You can answer all of these questions by making performance metrics an important and strategic part of your annual and daily planning. The workshop will provide you with: A number of tools and techniques to review and analyze your major initiatives in a quantitative manner that is based on facts not opinions. A guide to better decisions regarding allocation of resources. A means to improve your funder/donor initiatives by making them more persuasive. This will be a statewide videoconference sponsored by all four regional library systems. The videoconference will be broadcasted from NEO.

Meals: No meal is included in this workshop

Audience: Management

Contact Hours: 3.0

Member Cost: $ 30.00

Non-Member Cost:$ 60.00

Location: Madison Public Library 6111 Middle Ridge Road Madison OH, 44057

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Using Performance Metrics for Greater Success

Program Date: 09/30/2010

Program Time:9:30a.m. - 12:30 p.m.

Speaker: James Keller is Chief Marketing Officer for the Queens Library System in NYC and is president of J.A. Keller & Associates, Inc., a branding and marketing consulting firm. He is the creator of the successful Queens Library branding program and has worked with other libraries and non-profit organizations. During his 35 year professional career James has worked with such well known companies as Procter & Gamble, General Electric, PepsiCo, Lever Brothers, Gannett, and Campbell Soup. He has worked throughout North America, Europe and Asia.

Program Description: How do you know if you are getting the most value from every aspect of your collection? How can you be sure you are maximizing the success of your programming and services? How can you prove to funders and/or donors that you are effective/productive/efficient at what you do? How can you check if you are really serving your community or constituents? You can answer all of these questions by making performance metrics an important and strategic part of your annual and daily planning. The workshop will provide you with: A number of tools and techniques to review and analyze your major initiatives in a quantitative manner that is based on facts not opinions. A guide to better decisions regarding allocation of resources. A means to improve your funder/donor initiatives by making them more persuasive. This will be a statewide videoconference sponsored by all four regional library systems. The videoconference will be broadcasted from NEO.

Meals: No meal is included in this workshop

Audience: Management

Contact Hours: 3.0

Member Cost: $ 30.00

Non-Member Cost:$ 60.00

Location: Wayne County Public Library 220 West Liberty St Wooster OH, 44691

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Using Performance Metrics for Greater Success

Program Date: 09/30/2010

Program Time:9:30a.m. - 12:30 p.m.

Speaker: James Keller is Chief Marketing Officer for the Queens Library System in NYC and is president of J.A. Keller & Associates, Inc., a branding and marketing consulting firm. He is the creator of the successful Queens Library branding program and has worked with other libraries and non-profit organizations. During his 35 year professional career James has worked with such well known companies as Procter & Gamble, General Electric, PepsiCo, Lever Brothers, Gannett, and Campbell Soup. He has worked throughout North America, Europe and Asia.

Program Description: How do you know if you are getting the most value from every aspect of your collection? How can you be sure you are maximizing the success of your programming and services? How can you prove to funders and/or donors that you are effective/productive/efficient at what you do? How can you check if you are really serving your community or constituents? You can answer all of these questions by making performance metrics an important and strategic part of your annual and daily planning. The workshop will provide you with: A number of tools and techniques to review and analyze your major initiatives in a quantitative manner that is based on facts not opinions. A guide to better decisions regarding allocation of resources. A means to improve your funder/donor initiatives by making them more persuasive. This will be a statewide videoconference sponsored by all four regional library systems. The videoconference will be broadcasted from NEO.

Meals: No meal is included in this workshop

Audience: Management

Contact Hours: 3.0

Member Cost: $ 30.00

Non-Member Cost:$ 60.00

Location: Cleveland Heights-University Heights Public Library 2345 Lee Rd. Cleveland Heights OH, 44118

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Using Performance Metrics for Greater Success

Program Date: 09/30/2010

Program Time:9:30a.m. - 12:30 p.m.

Speaker: James Keller is Chief Marketing Officer for the Queens Library System in NYC and is president of J.A. Keller & Associates, Inc., a branding and marketing consulting firm. He is the creator of the successful Queens Library branding program and has worked with other libraries and non-profit organizations. During his 35 year professional career James has worked with such well known companies as Procter & Gamble, General Electric, PepsiCo, Lever Brothers, Gannett, and Campbell Soup. He has worked throughout North America, Europe and Asia.

Program Description: How do you know if you are getting the most value from every aspect of your collection? How can you be sure you are maximizing the success of your programming and services? How can you prove to funders and/or donors that you are effective/productive/efficient at what you do? How can you check if you are really serving your community or constituents? You can answer all of these questions by making performance metrics an important and strategic part of your annual and daily planning. The workshop will provide you with: A number of tools and techniques to review and analyze your major initiatives in a quantitative manner that is based on facts not opinions. A guide to better decisions regarding allocation of resources. A means to improve your funder/donor initiatives by making them more persuasive. This will be a statewide videoconference sponsored by all four regional library systems. The videoconference will be broadcasted from NEO.

Meals: No meal is included in this workshop

Audience: Management

Contact Hours: 3.0

Member Cost: $ 30.00

Non-Member Cost:$ 60.00

Location: NEO-RLS Offices 4445 Mahoning Ave NW Warren OH, 44483

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Using Performance Metrics for Greater Success

Program Date: 09/30/2010

Program Time:9:30a.m. - 12:30 p.m.

Speaker: James Keller is Chief Marketing Officer for the Queens Library System in NYC and is president of J.A. Keller & Associates, Inc., a branding and marketing consulting firm. He is the creator of the successful Queens Library branding program and has worked with other libraries and non-profit organizations. During his 35 year professional career James has worked with such well known companies as Procter & Gamble, General Electric, PepsiCo, Lever Brothers, Gannett, and Campbell Soup. He has worked throughout North America, Europe and Asia.

Program Description: How do you know if you are getting the most value from every aspect of your collection? How can you be sure you are maximizing the success of your programming and services? How can you prove to funders and/or donors that you are effective/productive/efficient at what you do? How can you check if you are really serving your community or constituents? You can answer all of these questions by making performance metrics an important and strategic part of your annual and daily planning. The workshop will provide you with: A number of tools and techniques to review and analyze your major initiatives in a quantitative manner that is based on facts not opinions. A guide to better decisions regarding allocation of resources. A means to improve your funder/donor initiatives by making them more persuasive. This will be a statewide videoconference sponsored by all four regional library systems. The videoconference will be broadcasted from NEO.

Meals: No meal is included in this workshop

Audience: Management

Contact Hours: 3.0

Member Cost: $ 30.00

Non-Member Cost:$ 60.00

Location: Mansfield/Richland County Public Library 43 West Third Street Mansfield OH, 44902

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

16th Annual Early Childhood Literature Conference

Program Date: 10/02/2010

Program Time:9:00 a.m. - 1:45 p.m.

Speakers: Bonnie Banks, Children's Librarian, Amos Public Library Sue McCleaf Nespeca has both a Masters in Early Childhood Education and Library Science. She has over 32 years of experience in early and family literacy and youth services library work. She is the Youth Services Specialist for Northeast Ohio Regional Library System She is also the co-author of Picture Books Plus: 100 Extension Activities in Art, Drama, Music, Math and Science. Annie Hawe The Annie Jam Band

Program Description: Our featured speaker is Bonnie Banks, Children's Librarian at Amos Public Library in Sidney, Ohio. Bonnie will light up the stage with her enthusiasm and energy for storytelling. Making Books Come Alive: is an introduction to a variety of techniques to use when presenting storytimes to children including: creative dramatics, audience participation, paper folding, flannel boards, songs, props, souvenirs, fingerplays, and simple crafts. Sue McCleaf Nespeca, NEO Youth Services Specialist will share an early childhood literature update of the latest and greatest books to share with children. We will end the day with Annie Hawe a solo artist accompanied by her guitar and audience participation using a variety of percussion instruments and finger puppets. Come learn songs for circle time and other group time activities. This includes: songs that encourage children's movement and dramatization how to have children use finger puppets & percussion instruments during songs songs to use during the different seasons of the year echo, call & response, and piggyback songs Annie will have copies of her "Wake Up Sleepyhead" and other CD's for sale. Visit Annie's web site at: http://www.anniejamband.com/

Meals: Choice of Vegetarin Box Lunch or Turkey Box Lunch

Audience: Children librarians and educators

Contact Hours: 4.0

Member Cost: $ 15.00

Non-Member Cost:$ 15.00

Location: Mahoning County Educational Service Center 100 DeBartolo Place Boardman OH, 44512

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Solving The Personality Puzzle: Who's Who in This Puzzle?--A.M.

Program Date: 10/06/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Linda Bruno has been helping people grow, both professionally and personally, for over 10 years. She works with libraries, universities, Chambers of Commerce, corporations and other organizations to help them nurture their most valuable resource  their employees.

Program Description: Are you an employee? A manager? Do you have a spouse? Children? Friends? Acquaintances? Do you volunteer in an organization? Are you on committees? Do you ever deal with people in any context at all? Of course you do! This workshop series is an invaluable tool in understanding your own personality style, as well as understanding those with whom you interact. You'll be introduced to Tightrope walkers, Ringleaders, Attendants and Clowns, and find out how we are all so different... and yet so alike. Why do they do the things they do and why do you react the way you do? Why do you struggle to communicate effectively with some people? Why don't they have the same goals you do? Why don't they see things the way you do (after all, you're right, right?!?)? In the second session, Who's Who in This Puzzle?, we'll delve deeper by finding out what makes them - and us - tick!

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Solving The Personality Puzzle: Who's Who in This Puzzle?--P.M.

Program Date: 10/06/2010

Program Time:2:00 p.m. - 3:00 p.m.

Speaker: Linda Bruno has been helping people grow, both professionally and personally, for over 10 years. She works with libraries, universities, Chambers of Commerce, corporations and other organizations to help them nurture their most valuable resource  their employees.

Program Description: Are you an employee? A manager? Do you have a spouse? Children? Friends? Acquaintances? Do you volunteer in an organization? Are you on committees? Do you ever deal with people in any context at all? Of course you do! This workshop series is an invaluable tool in understanding your own personality style, as well as understanding those with whom you interact. You'll be introduced to Tightrope walkers, Ringleaders, Attendants and Clowns, and find out how we are all so different... and yet so alike. Why do they do the things they do and why do you react the way you do? Why do you struggle to communicate effectively with some people? Why don't they have the same goals you do? Why don't they see things the way you do (after all, you're right, right?!?)? In the second session, Who's Who in This Puzzle?, we'll delve deeper by finding out what makes them - and us - tick!

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Back to the Book XI

Program Date: 10/07/2010

Program Time:9:30 a.m. - 4:00 p.m.

Speakers: Mary Beth Weisenburger has been a popular humor columnist in northwest Ohio for over ten years, has won awards for her creative work in marketing and advertising, and garners accolades for her ability to connect with audiences in person, on air and in print. She is a "seasoned" (i.e. is old enough to remember hot pants, party lines and Dippity Do) Marketing Professional with an undergraduate degree in Communications and a Master's degree in Business and Organizational Leadership. But it's her zany experiences as a veteran wife and the still-smiling mother of two teenagers that supply her with a bounty of life lessons, not to mention endless comic inspiration! Mary Beth's first book, "In the Same Boat," is a collection of her readers' favorite stories from her column of the same name. Laura Bickle works in information technology and lives in Ohio. She holds an M.A. in sociology/criminology from Ohio State University and a Master of Library and Information Science from the University of Wisconsin-Milwaukee.She is the author of Embers and also writes urban fantasy as Alayna Williams. Her previous work and avocations include stints in political science and criminal justice.

Program Description: This is the 11th year for Back to the Book. Our Keynote presenter is Mary Beth Weisenburger, Author and Family Humor Columnist. SINK OR SWIM! When you have a frenzied home life and a demanding career, how do you find time to write, publish and market a book?? Jump start the day with Mary Beth Weisenburger's hilarious stories of trying to stay afloat while following her passion. And if you're juggling a million responsibilities including marketing, that puts you in the same boat with Mary Beth! She'll wrap up the session with practical, creative and easy marketing tips that will lighten your load, whether you're in charge of promoting a library,a program, a book or yourself. Our closing presenter is Laura Bickle, author of Embers an urban fantasy. Defining Urban Fantasy: From Angels to Vampires Laura Bickle will talk about breaking into the urban fantasy genre as a new author. She'll define the differences and boundaries between urban fantasy and its genre cousin, paranormal romance. She'll also discuss history, influences, and trends in urban fantasy, as well as popular titles for readers.

Meals: No meal is included in this workshop

Audience: Adult Services

Contact Hours: 5.0

Member Cost: $ 50.00

Non-Member Cost:$100.00

Location: Hilton Garden Inn 8971 Wilcox Dr Twinsburg OH, 44087

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Technology on a Shoestring

Program Date: 10/08/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Shawn Walsh

Program Description: In this workshop will discuss free alternatives to popular and sometimes very expensive programs that we use daily in the library. We will talk thru the pros and cons of open source and shareware as well as show you how to find these programs on the internet while avoiding spyware and viruses.

Meals: No meal is included in this workshop

Audience: Anyone interested in saving the library money on technology

Contact Hours: 1.0

Member Cost: $ 0.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

New Book Look

Program Date: 10/14/2010

Program Time: 9:30 a.m. - 4:30 p.m.

Speaker: Sue McCleaf Nespeca, Youth Services Specialist

Program Description: Come to our fall New Book Looks to review the newest titles for 2010. Youth Services Specialist, Sue McCleaf Nespeca will book-talk some of the best titles on the list. Attendees may come anytime during the day to look at the new books, however book-talks on new books will be held at 10:00 at each location. The purpose of the NEO-RLS Book Look is to have the opportunity to preview around 500 new children and teen books in order to make wise decisions with limited book funds. We encourage everyone attending to schedule adequate time to review the books in addition to hearing the book talks. New Books from ALL Major Publishing Houses and also several smaller publishing houses will be available for preview.

Meals: No meal is included in this workshop

Audience: Youth and Teen Services

Contact Hours: 3.0

Member Cost: $ 0.00

Non-Member Cost:$ 40.00

Location: NEO-RLS Training Center 4445 Mahoning Ave. NW Warren OH, 44483

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

PICK ME & PICK ME & PICK ME! Designing & Conducting An Effective Interview

Program Date: 10/14/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Scott Warrick, JD, MLHR, CEQC, SPHR Scott Warrick Consulting & Employment Law Services

Program Description: What Constitutes LEGAL and ILLEGAL INTERVIEW Questions? What Is A STRUCTURED INTERVIEW? What Is A BEHAVIORAL Question & A HYPOTHETICAL Question & And How Will They GREATLY Improve The Accuracy Of An Interview? What SELECTION TOOLS Should You Use & And Which Ones Are Legal? and MUCH, MUCH more... Join Scott as he reviews how to increase the chances you will hire the RIGHT candidate. Scott will outline for you in his own unique, practical, entertaining and humorous style how to most effectively interview candidates so you can choose the RIGHT ONE! Scott will not only outline this subject for you, but he will review how to use this information IMMEDIATELY! and MUCH, MUCH more... Join Scott as he reviews how to get the background information you need to protect yourself and to hire the right person. Scott will outline for you in his own unique, practical, entertaining and humorous style what legal requirements exist in conducting background checks and how to get the background information you need to make a good hiring decision. Scott will not only outline this subject for you, but he will review how to use this information IMMEDIATELY!

Meals: No meal is included in this workshop

Audience: Fiscal officers, HR staff, Managers and anyone interested in learning about the Wage and Hour law

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

New Book Look

Program Date: 10/15/2010

Program Time: 9:30 a.m. - 4:30 p.m.

Speaker: Sue McCleaf Nespeca, Youth Services Specialist

Program Description: Come to our fall New Book Looks to review the newest titles for 2010. Youth Services Specialist, Sue McCleaf Nespeca will book-talk some of the best titles on the list. Attendees may come anytime during the day to look at the new books, however book-talks on new books will be held at 10:00 at each location. The purpose of the NEO-RLS Book Look is to have the opportunity to preview around 500 new children and teen books in order to make wise decisions with limited book funds. We encourage everyone attending to schedule adequate time to review the books in addition to hearing the book talks. New Books from ALL Major Publishing Houses and also several smaller publishing houses will be available for preview.

Meals: No meal is included in this workshop

Audience: Youth and Teen Services

Contact Hours: 3.0

Member Cost: $ 0.00

Non-Member Cost:$ 40.00

Location: NEO-RLS Training Center 4445 Mahoning Ave. NW Warren OH, 44483

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

New Book Look

Program Date: 10/18/2010

Program Time: 9:30 a.m. - 3:30 p.m.

Speaker: Sue McCleaf Nespeca, Youth Services Specialist

Program Description: Come to our fall New Book Looks to review the newest titles for 2010. Youth Services Specialist, Sue McCleaf Nespeca will book-talk some of the best titles on the list. Attendees may come anytime during the day to look at the new books, however book-talks on new books will be held at 10:00 at each location. The purpose of the NEO-RLS Book Look is to have the opportunity to preview around 500 new children and teen books in order to make wise decisions with limited book funds. We encourage everyone attending to schedule adequate time to review the books in addition to hearing the book talks. New Books from ALL Major Publishing Houses and also several smaller publishing houses will be available for preview.

Meals: No meal is included in this workshop

Audience: Youth and Teen Services

Contact Hours: 3.0

Member Cost: $ 0.00

Non-Member Cost:$ 40.00

Location: Cleveland Heights-University Heights Public Library 2345 Lee Rd. Cleveland Heights OH, 44118

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Missions, Visions, Goals OH MY: Making Sense of My New Position with all the Buzzwords and Challenges

Program Date: 10/20/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Ned Parks, New Directions Learning & Development Ned harnesses his passion for helping others by conducting humor-filled, motivational leadership sessions, keynote speeches, and workshops on the challenges of everyday life. He encourages each person to examine their potential, goals, values and beliefs to determine areas of strength and opportunity. But Ned takes things one step further He gives participants tangible ideas they can use as soon as they leave the event.

Program Description: There is no shortage of new things to learn and do with your new found job and setting the direction of your team is certainly one of the more important, this webinar will explore what a mission statement is and is not and how to set a clear goal for your team.

Meals: No meal is included in this workshop

Audience: Management

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

PC Troubleshooting: Session III of IV

Program Date: 10/21/2010

Program Time:2:00 p.m. - 3:00 p.m.

Speaker: Shawn Walsh

Program Description: What do you do if the computer staff isn't around and your system keeps crashing or if your printer magically stops working? Most of us get frustrated and turn off the system or worse! In this course we will approach troubleshooting from the non-techie perspective to help you develop some good general computer troubleshooting skills that can ease your frustration, and help you work with patrons and get your computer back on track faster. In the third session learn what to do when the internet is "Down", tips and tricks to identify what the problem is and how to fix it.

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

PC Troubleshooting: Session III of IV

Program Date: 10/22/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Shawn Walsh

Program Description: What do you do if the computer staff isn't around and your system keeps crashing or if your printer magically stops working? Most of us get frustrated and turn off the system or worse! In this course we will approach troubleshooting from the non-techie perspective to help you develop some good general computer troubleshooting skills that can ease your frustration, and help you work with patrons and get your computer back on track faster. In the third session learn what to do when the internet is "Down", tips and tricks to identify what the problem is and how to fix it.

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Violent Intruder Response Strategies

Program Date: 10/26/2010

Program Time:9:30 a.m. - 12:30 p.m.

Speaker: Greg Crane lives in the Dallas/Ft. Worth Metroplex. Greg enjoyed a career as a Texas police officer until 2002, serving at various times as a patrol officer, field training officer, crime scene investigator, SWAT officer, and SWAT team leader. He also served for eight months in Kosovo as part of a US Army Force Protection Team. He holds a bachelor's degree in Criminal Justice from Midwestern State University, and a Master's Degree in Forensic Science from George Washington University. In 2003, Greg began teaching Criminal Justice at a local High School. He also served as an Adjunct Professor at a local community college. Now he travels around the country conducting Active Shooter Defense training programs and seminars. This began as a part time endeavor in 2000, when after evaluating and assessing the Columbine tragedy with fellow SWAT team veteran, Allen Hill, Greg co-founded the A.L.i.C. E. program and Response Options, a Critical Incident Training Company.

Program Description: The world is quickly becoming a different place. And while the chances of finding yourself or colleagues involved in an act of mass violence is rare, it is real. The attacks on places like Columbine High School and Virginia Tech University are reminders of how real these dangers are. You should be prepared. If your survival strategy is to rely on the police or military to arrive in time to save you, history has shown that to be unrealistic. You are the real "First Responder". You are responsible for the safety of you and yours. Easily said, but how does that correlate to real action? We will teach you easy, but effective, survival strategies for both armed and unarmed response to those meaning you and your colleagues harm. An overview of a proactive philosophy gaining nationally acceptance designed to increase safety of private and public institutions should they become involved in the very rare event of a Violent Intruder Attack. Philosophy follows the long-standing Crime Prevention Model of General Deterrence, Specific Deterrence, and Hardening of the Target. Response Options is a Critical Incident Response Training company based in Texas. The philosophy and training programs of the organization are based on over 60 years Police SWAT and Military experience of its founders, as well as over 30 years classroom experience of some of our associates. Survival of violent events on the streets and battelfields has taught valuable lessons and skills needed to survive extreme violence. We have taken these learned skills and adapted them for use by building occupants in the event of a Violent Intruder. Lockdown (Securing-in-Place), and other passive strategies do not provide enough training or information to those in immediate lethal danger. Increasing the skill level necessary to hurt potential victims is actually quite easily effected through simple acts and mindset, but unfortunately, most of our citizens are not aware of these simple, but effective, strategies. We will show you.

Meals: No meal is included in this workshop

Audience: all staff

Contact Hours: 3.0

Member Cost: $ 35.00

Non-Member Cost:$ 70.00

Location: Akron Summit County Public Library 60 South High St. Akron OH, 44326

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Violent Intruder Response Strategies

Program Date: 10/27/2010

Program Time:9:30 a.m. - 12:30 p.m.

Speaker: Greg Crane lives in the Dallas/Ft. Worth Metroplex. Greg enjoyed a career as a Texas police officer until 2002, serving at various times as a patrol officer, field training officer, crime scene investigator, SWAT officer, and SWAT team leader. He also served for eight months in Kosovo as part of a US Army Force Protection Team. He holds a bachelor's degree in Criminal Justice from Midwestern State University, and a Master's Degree in Forensic Science from George Washington University. In 2003, Greg began teaching Criminal Justice at a local High School. He also served as an Adjunct Professor at a local community college. Now he travels around the country conducting Active Shooter Defense training programs and seminars. This began as a part time endeavor in 2000, when after evaluating and assessing the Columbine tragedy with fellow SWAT team veteran, Allen Hill, Greg co-founded the A.L.i.C. E. program and Response Options, a Critical Incident Training Company.

Program Description: The world is quickly becoming a different place. And while the chances of finding yourself or colleagues involved in an act of mass violence is rare, it is real. The attacks on places like Columbine High School and Virginia Tech University are reminders of how real these dangers are. You should be prepared. If your survival strategy is to rely on the police or military to arrive in time to save you, history has shown that to be unrealistic. You are the real "First Responder". You are responsible for the safety of you and yours. Easily said, but how does that correlate to real action? We will teach you easy, but effective, survival strategies for both armed and unarmed response to those meaning you and your colleagues harm. An overview of a proactive philosophy gaining nationally acceptance designed to increase safety of private and public institutions should they become involved in the very rare event of a Violent Intruder Attack. Philosophy follows the long-standing Crime Prevention Model of General Deterrence, Specific Deterrence, and Hardening of the Target. Response Options is a Critical Incident Response Training company based in Texas. The philosophy and training programs of the organization are based on over 60 years Police SWAT and Military experience of its founders, as well as over 30 years classroom experience of some of our associates. Survival of violent events on the streets and battelfields has taught valuable lessons and skills needed to survive extreme violence. We have taken these learned skills and adapted them for use by building occupants in the event of a Violent Intruder. Lockdown (Securing-in-Place), and other passive strategies do not provide enough training or information to those in immediate lethal danger. Increasing the skill level necessary to hurt potential victims is actually quite easily effected through simple acts and mindset, but unfortunately, most of our citizens are not aware of these simple, but effective, strategies. We will show you.

Meals: No meal is included in this workshop

Audience: all staff

Contact Hours: 3.0

Member Cost: $ 35.00

Non-Member Cost:$ 70.00

Location: Kent State University Trumbull Campus Technology Building Room #117 4314 Mahoning Avenue NW Warren OH, 44483

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Violent Intruder Response Strategies

Program Date: 10/28/2010

Program Time:9:30 a.m. - 12:30 p.m.

Speaker: Greg Crane lives in the Dallas/Ft. Worth Metroplex. Greg enjoyed a career as a Texas police officer until 2002, serving at various times as a patrol officer, field training officer, crime scene investigator, SWAT officer, and SWAT team leader. He also served for eight months in Kosovo as part of a US Army Force Protection Team. He holds a bachelor's degree in Criminal Justice from Midwestern State University, and a Master's Degree in Forensic Science from George Washington University. In 2003, Greg began teaching Criminal Justice at a local High School. He also served as an Adjunct Professor at a local community college. Now he travels around the country conducting Active Shooter Defense training programs and seminars. This began as a part time endeavor in 2000, when after evaluating and assessing the Columbine tragedy with fellow SWAT team veteran, Allen Hill, Greg co-founded the A.L.i.C. E. program and Response Options, a Critical Incident Training Company.

Program Description: The world is quickly becoming a different place. And while the chances of finding yourself or colleagues involved in an act of mass violence is rare, it is real. The attacks on places like Columbine High School and Virginia Tech University are reminders of how real these dangers are. You should be prepared. If your survival strategy is to rely on the police or military to arrive in time to save you, history has shown that to be unrealistic. You are the real "First Responder". You are responsible for the safety of you and yours. Easily said, but how does that correlate to real action? We will teach you easy, but effective, survival strategies for both armed and unarmed response to those meaning you and your colleagues harm. An overview of a proactive philosophy gaining nationally acceptance designed to increase safety of private and public institutions should they become involved in the very rare event of a Violent Intruder Attack. Philosophy follows the long-standing Crime Prevention Model of General Deterrence, Specific Deterrence, and Hardening of the Target. Response Options is a Critical Incident Response Training company based in Texas. The philosophy and training programs of the organization are based on over 60 years Police SWAT and Military experience of its founders, as well as over 30 years classroom experience of some of our associates. Survival of violent events on the streets and battelfields has taught valuable lessons and skills needed to survive extreme violence. We have taken these learned skills and adapted them for use by building occupants in the event of a Violent Intruder. Lockdown (Securing-in-Place), and other passive strategies do not provide enough training or information to those in immediate lethal danger. Increasing the skill level necessary to hurt potential victims is actually quite easily effected through simple acts and mindset, but unfortunately, most of our citizens are not aware of these simple, but effective, strategies. We will show you.

Meals: No meal is included in this workshop

Audience: all staff

Contact Hours: 3.0

Member Cost: $ 35.00

Non-Member Cost:$ 70.00

Location: Cleveland Public Library Lakeshore Training Facility 17109 Lake Shore Boulevard Cleveland OH, 44110

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

NEO Tech News

Program Date: 10/29/2010

Program Time:10:30 a.m. - 11:30 a.m.

Speaker: Shawn Walsh

Program Description: This 1-hour session will try to wrap up what is new each month in technology that may either directly affect the library community or affect the library in a more peripheral way. Please join the NEO Technology Staff for one or more of these informative Wimba sessions.

Meals: No meal is included in this workshop

Audience: Anyone interested in learning about what's new in technology

Contact Hours: 1.0

Member Cost: $ 0.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

New Book Look

Program Date: 11/02/2010

Program Time: 9:30 a.m. - 3:30 p.m.

Speaker: Sue McCleaf Nespeca, Youth Services Specialist

Program Description: Come to our fall New Book Looks to review the newest titles for 2010. Youth Services Specialist, Sue McCleaf Nespeca will book-talk some of the best titles on the list. Attendees may come anytime during the day to look at the new books, however book-talks on new books will be held at 1:30 p.m. at each location. The purpose of the NEO-RLS Book Look is to have the opportunity to preview around 500 new children and teen books in order to make wise decisions with limited book funds. We encourage everyone attending to schedule adequate time to review the books in addition to hearing the book talks. New Books from ALL Major Publishing Houses and also several smaller publishing houses will be available for preview.

Meals: No meal is included in this workshop

Audience: Youth and Teen Services

Contact Hours: 3.0

Member Cost: $ 0.00

Non-Member Cost:$ 40.00

Location: Wayne County Public Library 220 West Liberty St Wooster OH, 44691

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Do This, Don't Do That, for Crying Out Loud Just Do Something: How to Motivate Employees Without Having to Become a Psychologist

Program Date: 11/17/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Ned Parks, New Directions Learning & Development Ned harnesses his passion for helping others by conducting humor-filled, motivational leadership sessions, keynote speeches, and workshops on the challenges of everyday life. He encourages each person to examine their potential, goals, values and beliefs to determine areas of strength and opportunity. But Ned takes things one step further He gives participants tangible ideas they can use as soon as they leave the event.

Program Description: Many new managers take on the responsibility that it is up to them to motivate someone else to do their job. This webinar will de-mystify that notion and provide you with a clear and easy to implement set of tools to set the stage for motivation to happen.

Meals: No meal is included in this workshop

Audience: Management

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Solving The Personality Puzzle: How in the World Can I Communicate With Them?--A.M.

Program Date: 11/18/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Linda Bruno has been helping people grow, both professionally and personally, for over 10 years. She works with libraries, universities, Chambers of Commerce, corporations and other organizations to help them nurture their most valuable resource  their employees.

Program Description: Are you an employee? A manager? Do you have a spouse? Children? Friends? Acquaintances? Do you volunteer in an organization? Are you on committees? Do you ever deal with people in any context at all? Of course you do! This workshop series is an invaluable tool in understanding your own personality style, as well as understanding those with whom you interact. You'll be introduced to Tightrope walkers, Ringleaders, Attendants and Clowns, and find out how we are all so different... and yet so alike. Why do they do the things they do and why do you react the way you do? Why do you struggle to communicate effectively with some people? Why don't they have the same goals you do? Why don't they see things the way you do (after all, you're right, right?!?)? In the final session of the series, How in the World Can I Communicate With Them?, we'll learn how to stay on TRAC with specific ways to deal with each style.

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

Solving The Personality Puzzle: How in the World Can I Communicate With Them?--P.M.

Program Date: 11/18/2010

Program Time:2:00 p.m. - 3:00 p.m.

Speaker: Linda Bruno has been helping people grow, both professionally and personally, for over 10 years. She works with libraries, universities, Chambers of Commerce, corporations and other organizations to help them nurture their most valuable resource  their employees.

Program Description: Are you an employee? A manager? Do you have a spouse? Children? Friends? Acquaintances? Do you volunteer in an organization? Are you on committees? Do you ever deal with people in any context at all? Of course you do! This workshop series is an invaluable tool in understanding your own personality style, as well as understanding those with whom you interact. You'll be introduced to Tightrope walkers, Ringleaders, Attendants and Clowns, and find out how we are all so different... and yet so alike. Why do they do the things they do and why do you react the way you do? Why do you struggle to communicate effectively with some people? Why don't they have the same goals you do? Why don't they see things the way you do (after all, you're right, right?!?)? In the final session of the series, How in the World Can I Communicate With Them?, we'll learn how to stay on TRAC with specific ways to deal with each style.

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

PC Troubleshooting: Session IV

Program Date: 11/18/2010

Program Time:2:00 p.m. - 3:00 p.m.

Speaker: Shawn Walsh

Program Description: What do you do if the computer staff isn't around and your system keeps crashing or if your printer magically stops working? Most of us get frustrated and turn off the system or worse! In this course we will approach troubleshooting from the non-techie perspective to help you develop some good general computer troubleshooting skills that can ease your frustration, and help you work with patrons and get your computer back on track faster. In the fourth and final session learn how to handle Spyware and Computer Viruses.

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

PC Troubleshooting: Session IV

Program Date: 11/19/2010

Program Time:10:00 a.m. - 11:00 a.m.

Speaker: Shawn Walsh

Program Description: What do you do if the computer staff isn't around and your system keeps crashing or if your printer magically stops working? Most of us get frustrated and turn off the system or worse! In this course we will approach troubleshooting from the non-techie perspective to help you develop some good general computer troubleshooting skills that can ease your frustration, and help you work with patrons and get your computer back on track faster. In the fourth and final session learn how to handle Spyware and Computer Viruses.

Meals: No meal is included in this workshop

Audience: All staff

Contact Hours: 1.0

Member Cost: $ 15.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

NEO Tech News

Program Date: 11/24/2010

Program Time:10:30 a.m. - 11:30 a.m.

Speaker: Shawn Walsh

Program Description: This 1-hour session will try to wrap up what is new each month in technology that may either directly affect the library community or affect the library in a more peripheral way. Please join the NEO Technology Staff for one or more of these informative Wimba sessions.

Meals: No meal is included in this workshop

Audience: Anyone interested in learning about what's new in technology

Contact Hours: 1.0

Member Cost: $ 0.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.

NEO Tech News

Program Date: 12/15/2010

Program Time:10:30 a.m. - 11:30 a.m.

Speaker: Shawn Walsh

Program Description: This 1-hour session will try to wrap up what is new each month in technology that may either directly affect the library community or affect the library in a more peripheral way. Please join the NEO Technology Staff for one or more of these informative Wimba sessions.

Meals: No meal is included in this workshop

Audience: Anyone interested in learning about what's new in technology

Contact Hours: 1.0

Member Cost: $ 0.00

Online Training

To Sign up for this workshop please go to http://www.neo-rls.org/ and choose workshops form the Information Menu.